Communication Training Courses

Who these communication courses are for

• Executives and officers who deal with customers, colleagues and managers each day.
• Supervisors and managers who lead meetings, give feedback and handle conflict.
• Sales, project and technical people who present proposals and data.

Each course is a working session with tools, role-plays and assessed work.

How the courses fit together

Start with clear communication. Then add the presentation, negotiation or conflict skill that your team needs.

• Business Communication Skills: the base. Positive relationships and self-awareness, communication basics and barriers, questioning and listening, and body language.
• Power of Business Communication Skills: communication with purpose. Clear messages, listening and emotional intelligence, persuasive business presentations, and difficult conversations.
• Presentation Skills: speaking to a room. Effective presentations, visual aids, advanced techniques and persuasive delivery.
• Business Presentation with Data Visualization: presenting with numbers. Data visualization techniques and tools, data storytelling, and proposals with actionable data.
• Negotiation Skills: reaching agreement. The foundations of negotiation, communication and persuasion, negotiation strategy, and ethics and culture.
• Conflict Resolution and Communication Skills: handling disagreement. Workplace conflict, emotional intelligence, practical strategies and tools, and mediation.
• The Impact of Personality in the Workplace: understanding people. Personality frameworks, communication styles, team dynamics and leadership styles, and conflict and emotions.
• Business Communication, Negotiation and Data Visualization: three skills in one course: relationships and self-awareness, negotiation, and data visualization with data storytelling.

Related courses: see the Leadership & Management and Sales topics.

How each course runs

• Each participant brings a real case from work: a customer, a product, a team or a proposal.
• The trainer shows one tool at a time. Then each participant uses the tool on that case.
• The trainer gives feedback on the work during the class.
• At the end, the trainer assesses the work against a rubric. You can see what each person can now do.

Participants leave with work that they can use on the next working day.

What your team brings back to work

• Tools that each participant used in class on a real meeting, a real proposal or a real customer.
• An assessed piece of work for each participant.
• The Kognifi Certificate of Competency for participants who pass 80% of the assessment.

Three ways to run a course

• Public class: at the Kognifi Training Center in Petaling Jaya. See the dates and the fee above.
• In-house: for your team only, at your office in any state, or online with MS Teams or Zoom. Get a quote.
• Private coaching: one-to-one, for a manager or a key team member.