Two ways to take this course
In-house for Your Team
Tailored to your cases, at your premises or ours. It is an HRD Corp Claimable Course (SBL-KHAS).
Get a QuotePublic Class
- 28–29 Dec 2026
- 15–16 Mar 2027
- 28–29 Apr 2027
RM 3,500 per person
Also available as private 1-to-1 coaching. Ask about coaching
Also available live online on MS Teams or Zoom.
What you will be able to do
- Set performance objectives and related KPIs
- Measure performance with traffic light dashboards
- Get workforce commitments to performance targets
- Track and correct individual worker results to plan
Who should attend
Managers, team leaders, corporate planners, HR and finance teams who set and track targets. Participants learn how to set business targets and KPI, align them to individual worker activity and results, and are coached by the trainer in a workshop setting.
Pre-requisites: SPM, diploma or degree holder
Class in action
Programme by day and module
Day 1
9.00am to 12.30pm
Module 1 · KPI | Goal Setting and Performance Management
Participants learn how to create the high-level plan and set key result areas (KRA) and key performance indicators (KPI). They learn how market elements and the workforce impact the KRA and KPI, and how to create business goals that gain workforce commitment.
- Business performance and market forces Lecture
- Understanding the Hoshin and how it drives business performance Workshop
- Differentiating subjective and objective workforce performance targets Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 2 · Metrics | Measuring Performance and Controlling Risks
Participants learn risk management and how to manage and control risks to the Hoshin. They learn how to measure performance and set control limits with metrics and traffic lights, and how to take contingency actions based on traffic lights and leading indicators for KPI.
- Risk management and performance metrics Lecture
- Setting business unit and department performance metrics Workshop
- Mapping Hoshin targets to department metrics and traffic lights Group Activity
Day 2
9.00am to 12.30pm
Module 3 · Alignment | Workforce Commitment Confirmation
Participants learn how to link the Hoshin to each worker's individual performance targets. They learn how to explain why the targets matter, the benefits of the targets for the workforce and the company's mission, and how to get worker commitment to results.
- Linking the Hoshin to individual work performance Lecture
- Workforce performance risk mitigation actions Workshop
- Presenting targets and having commitment discussions Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 4 · Calibration | Workforce Performance Risk Management
Participants learn how to track workforce results and performance, identify non-performance in workflows and what needs to be done to fix it. They learn how to hold hard conversations and set agreed action plans and performance improvement plans (PIP).
- Trackers and walking about to observe worker performance Lecture
- Creating trackers and having hard yet agreeable discussions Workshop
- Creating calibration dashboards, action plans and PIP Group Activity
How the course runs
Before
Training Needs Survey
During
Training: practice on your own work
After
- Learning Assessment
- Post-Training Implementation Plan
- Course Evaluation (TEE)
- Certificate
What Is Included
- Course handbook for every participant
- Workshop activities, guided and coached by the trainer
- An assessment test at the end of each module
- Your contribution and reflection in the group activities are evaluated
- HRD Corp Training Effectiveness Evaluation (TEE) feedback after the course
Certificate
- Certificate of Attendance: for every participant who attends at least 75% of the course and scores below 50% in the assessment.
- Certificate of Achievement: for participants who attend at least 75% of the course and score 50% to 79% in the assessment.
- Certificate of Competency: for participants who attend at least 75% of the course and pass 80% of the assessment.
Trainers
What participants say
Can set KPI for whole the production line and encourage better efficiency and meet the delivery target within short period of time.
The KRA and KPI topics make me more understand to relate with my Job description.
Relevancy to our company needs
Learning material is clear and very understandable
Practise how to implement the theory
Fees and HRD Corp funding
- Public class: RM 3,500 per person
- In-house and group fees: quoted for your team size and dates.
Employers registered with HRD Corp can claim this course against their levy. How claiming works
Frequently asked questions
Who should attend KPI and Metrics Management?
Managers, team leaders, corporate planners, HR and finance teams who set and track targets. Participants should hold SPM, a diploma or a degree.
How long is the course?
2 days (14 hours), 9.00am to 5.00pm each day, with a lunch break from 12.30pm to 1.30pm.
Is this course an HRD Corp Claimable Course (SBL-KHAS)?
Yes. It is an HRD Corp Claimable Course (SBL-KHAS). Employers registered with HRD Corp can claim it against their levy.
Can we run it in-house or online?
Yes. You can run it in-house at your premises or ours, join a public class in Petaling Jaya, take it as private 1-to-1 coaching, or attend live online on MS Teams or Zoom.
How much does the public class cost?
RM 3,500 per person. In-house fees are quoted for your team size and dates.
What certificate do participants receive?
Every participant who attends at least 75% of the course gets a certificate. The assessment score sets the certificate: Certificate of Attendance (below 50%), Certificate of Achievement (50% to 79%) or Certificate of Competency (pass 80% of the assessment).
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Get a Quote
Tell us your team size, preferred month and location, and we will send a quotation.