Two ways to take this course
In-house for Your Team
Tailored to your cases, at your premises or ours. It is an HRD Corp Claimable Course (SBL-KHAS).
Get a QuotePublic Class
- 30 Nov – 1 Dec 2026
- 3–4 Mar 2027
- 2–3 Jun 2027
RM 3,500 per person
Also available as private 1-to-1 coaching. Ask about coaching
Also available live online on MS Teams or Zoom.
What you will be able to do
- Apply clear, purposeful business communication techniques
- Build trust using listening and empathy
- Present ideas clearly, confidently, and persuasively
- Handle conflict and communicate across differences
Who should attend
R&D teams, engineers, project teams, operations, marketing and product teams. Participants learn to articulate ideas clearly, adapt their communication to purpose and audience, deliver persuasive presentations with confidence and handle difficult conversations across cultural and communication style differences.
Pre-requisites: SPM, diploma or degree holder
Class in action
Programme by day and module
Day 1
9.00am to 12.30pm
Module 1 · Foundations of Clear and Purposeful Communication
Participants are introduced to the core principles of effective business communication: how the communication process works, how to eliminate ambiguity and how to align messages with intent and audience.
- Overview of the communication process, types and blockers with real-life examples Lecture
- Rewrite unclear messages for clarity and purpose Workshop
- Analyse miscommunication scenarios and suggest improvements Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 2 · Engaging Through Listening, Non-Verbal Skills and Emotional Intelligence
Participants learn how listening style, tone, body language and emotional intelligence shape workplace conversations. They practise active listening through role-plays and reflection, and handle emotional scenarios with peer feedback.
- Listening styles, tone and body language in workplace conversations Lecture
- Practise active listening through role-plays and reflection Workshop
- Role-play emotional scenarios and debrief with peer feedback Group Activity
Day 2
9.00am to 12.30pm
Module 3 · Confident and Persuasive Business Presentations
Participants learn to deliver structured, engaging and persuasive business presentations by building stage presence, overcoming public speaking anxiety and mastering audience engagement techniques.
- Confident communication and persuasive delivery techniques Lecture
- Build and practise a 5-minute structured presentation Workshop
- Deliver presentations with feedback on clarity and confidence Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 4 · Leading Difficult Conversations and Communicating Across Differences
Participants learn tools to manage conflict, give and receive feedback, and communicate effectively across diverse personalities, cultures and communication styles.
- Feedback styles, cultural models and inclusive communication Lecture
- Practise handling objections and giving feedback using scripts Workshop
- Role-play and analyse challenging or cross-cultural scenarios Group Activity
How the course runs
Before
Training Needs Survey
During
Training: practice on your own work
After
- Learning Assessment
- Post-Training Implementation Plan
- Course Evaluation (TEE)
- Certificate
What Is Included
- Course handbook for every participant
- Workshop activities, guided and coached by the trainer
- An assessment test at the end of each module
- Your contribution and reflection in the group activities are evaluated
- HRD Corp Training Effectiveness Evaluation (TEE) feedback after the course
Certificate
- Certificate of Attendance: for every participant who attends at least 75% of the course and scores below 50% in the assessment.
- Certificate of Achievement: for participants who attend at least 75% of the course and score 50% to 79% in the assessment.
- Certificate of Competency: for participants who attend at least 75% of the course and pass 80% of the assessment.
Trainers
What participants say
Trainer has a very good presentation which makes audiences understand easily.
The content is helpful and easy to apply in real life context.
the way the trainer presented the content in a very clear and engaging manner
Fees and HRD Corp funding
- Public class: RM 3,500 per person
- In-house and group fees: quoted for your team size and dates.
Employers registered with HRD Corp can claim this course against their levy. How claiming works
Frequently asked questions
Who should attend Power of Business Communication Skills?
R&D teams, engineers, project teams, operations, marketing and product teams. Participants should hold SPM, a diploma or a degree.
How long is the course?
2 days (14 hours), 9.00am to 5.00pm each day, with a lunch break from 12.30pm to 1.30pm.
Is this course an HRD Corp Claimable Course (SBL-KHAS)?
Yes. It is an HRD Corp Claimable Course (SBL-KHAS). Employers registered with HRD Corp can claim it against their levy.
Can we run it in-house or online?
Yes. You can run it in-house at your premises or ours, join a public class in Petaling Jaya, take it as private 1-to-1 coaching, or attend live online on MS Teams or Zoom.
How much does the public class cost?
RM 3,500 per person. In-house fees are quoted for your team size and dates.
What certificate do participants receive?
Every participant who attends at least 75% of the course gets a certificate. The assessment score sets the certificate: Certificate of Attendance (below 50%), Certificate of Achievement (50% to 79%) or Certificate of Competency (pass 80% of the assessment).
Next public class: 25–26 Nov 2026 Next public class: 18–19 Nov 2026 Next public class: 2–3 Dec 2026Related work tips
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Get a Quote
Tell us your team size, preferred month and location, and we will send a quotation.