Two ways to take this course
In-house for Your Team
Tailored to your cases, at your premises or ours. It is an HRD Corp Claimable Course (SBL-KHAS).
Get a QuoteAlso available as private 1-to-1 coaching. Ask about coaching
Also available live online on MS Teams or Zoom.
What you will be able to do
- Build positive relationships through effective communication
- Overcome communication barriers
- Develop skills in listening actively and empathetically
- Enhance the ability to handle difficult situations
Who should attend
R&D teams, engineers, project teams, operations, marketing and product teams. Participants learn what their non-verbal messages tell others, how to ask questions, and how to deal with communication problems and difficult situations assertively.
Pre-requisites: SPM, diploma or degree holder
Class in action
Programme by day and module
Day 1
9.00am to 12.30pm
Module 1 · Creating Positive Relationships and Growing Self-Awareness
Participants are introduced to ten ways to build positive relationships, including using uplifting messages, and identify their communication strengths and weaknesses through several reflective exercises.
- DISC communication style strategies Lecture
- Developing self-awareness and emotional intelligence Workshop
- DISC communication style assessment Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 2 · Communication Basics and Communication Barriers
Participants identify their communication strengths and weaknesses through reflective exercises, then identify and discuss barriers to communication. They also do a series of exercises to help them build a habit of mindfulness.
- Communication skills self-assessment Lecture
- EQ and barrier identification exercise Workshop
- Mindfulness meditation Group Activity
Day 2
9.00am to 12.30pm
Module 3 · Questioning and Listening Skills and the Role of Body Language in Effective Communication
Participants learn questioning styles and practise listening through exercises. Lecture and practical sessions cover body language, and the module closes with how to create a positive self-image.
- Understanding body language Lecture
- Active and empathetic listening practice Workshop
- Role-play: building a positive professional image Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 4 · Behavioural Aspects of Communication
Participants explore their frame of reference and the assumptions they make. An activity strengthens their ability to talk about communication concepts with ease and improves their self-image through interaction with others.
- Assertive and positive communication techniques Lecture
- Message crafting and assumption-checking Workshop
- Role-play: handling difficult conversations Group Activity
How the course runs
Before
Training Needs Survey
During
Training: practice on your own work
After
- Learning Assessment
- Post-Training Implementation Plan
- Course Evaluation (TEE)
- Certificate
What Is Included
- Course handbook for every participant
- Workshop activities, guided and coached by the trainer
- An assessment test at the end of each module
- Your contribution and reflection in the group activities are evaluated
- HRD Corp Training Effectiveness Evaluation (TEE) feedback after the course
Certificate
- Certificate of Attendance: for every participant who attends at least 75% of the course and scores below 50% in the assessment.
- Certificate of Achievement: for participants who attend at least 75% of the course and score 50% to 79% in the assessment.
- Certificate of Competency: for participants who attend at least 75% of the course and pass 80% of the assessment.
Trainers
What participants say
Trainer was experienced and very engaging. Clear and precise.
I now gained better understanding on how to communicate better in my daily work life. Those tips and tricks are very helpful.
Fees and HRD Corp funding
- Public class: RM 3,500 per person
- In-house and group fees: quoted for your team size and dates.
Employers registered with HRD Corp can claim this course against their levy. How claiming works
Frequently asked questions
Who should attend Business Communication Skills?
R&D teams, engineers, project teams, operations, marketing and product teams. Participants should hold SPM, a diploma or a degree.
How long is the course?
2 days (14 hours), 9.00am to 5.00pm each day, with a lunch break from 12.30pm to 1.30pm.
Is this course an HRD Corp Claimable Course (SBL-KHAS)?
Yes. It is an HRD Corp Claimable Course (SBL-KHAS). Employers registered with HRD Corp can claim it against their levy.
Can we run it in-house or online?
Yes. You can run it in-house at your premises or ours, join a public class in Petaling Jaya, take it as private 1-to-1 coaching, or attend live online on MS Teams or Zoom.
How much does the public class cost?
RM 3,500 per person. In-house fees are quoted for your team size and dates.
What certificate do participants receive?
Every participant who attends at least 75% of the course gets a certificate. The assessment score sets the certificate: Certificate of Attendance (below 50%), Certificate of Achievement (50% to 79%) or Certificate of Competency (pass 80% of the assessment).
Next public class: 30 Nov – 1 Dec 2026 Next public class: 18–19 Nov 2026 Next public class: 2–3 Dec 2026Related work tips
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Get a Quote
Tell us your team size, preferred month and location, and we will send a quotation.