What is working from home (WFH) meaning?

WFH means your home is now your workplace. You do not go to the official workplace, the office building, worksite or factory. It also means, no one can effectively see what you are actually doing. It also means that work becomes very much about the quality of the work done and delivered, versus hours worked.

Does WFH means I do not report to work?

WFH means reporting for work still happens. In other words, WFH means that monitoring your presence at work, will happen. You are being paid to work. This has been going on in the gig economy for the last 10 years, where freelancers are monitored using tracking tools to justify the hours they are claiming.

Do we need to monitor people working remotely or from home?

Its required if its hourly work, paid on the basis of hours worked, like a normal clock in. And if it's frontline work based on shifts, like customer service and contact center jobs.

Who does not need monitoring when working from home?

Not actually needed if the work is results based. A modern corporate culture in a company will focus on performance. Which means, if you do not clock in the hours worked, then you have to deliver to agreed performance standards. Usually office workers in scheduling, finance, accounting, marketing, design, software, IT and most management levels.

Who should not be working from home?

Any worker who needs to use specific machinery, tools or works on a production line. Usually workers directly in production, quality control and assurance, warehouse, facilities, transportation and site security. And any worker who needs to be at specific locations, like technicians to repair and restore an equipment failure on site.

What are the main issues in working from home?

Habitual behaviours in response to a familiar space. Habits automatically guide behaviours. Employees need to guard against automated behaviours at home during work time. Family members may interrupt the work as they seek the attention of the employee. Usually small children and the elderly. The other issue is the distraction to do other things, as formal work structure and observation is not in place. And thirdly, noise and discomfort in the home or neighbourhood.

What is ideally required for effective WFH?

1. A high speed broadband and consistent internet connection. 2. A dedicated workspace isolated from the rest of the family members at home 3. A computer or laptop connected to the internet, preferably with wired LAN at home with powerline networking if required. For security and stability. 4. A smartphone to enable flexibility in movement yet remain accessible 5. Collaboration tools to work together with teams, such as Trello, Google Hangouts, Microsoft Teams, Zoom or Slack 6. Cloud storage for file sharing such as Google Drive, Dropbox or OneDrive 7. Highly secure enterprise grade cloud file storage such as SharePoint or OneDrive 8. Task assignment and tracking such as Trello, Asana or Microsoft Planner 9. Collaborative productivity suites like Trello, Microsoft Office 365, Zoho One or Google G Suite. 10. Attendance tracking with Microsoft Teams Shifts App amongst others 11. Security software such as Kaspersky, Norton or McAfee on devices 12. Multi Factor Authentication (MFA) and VPNs to ensure secured access to company resources. There is an endless list of remote working tools for WFH. Just search online if you need more that the ones mentioned above. And do check out the digital skills needed for businesse s.

Who pays for the WFH tools?

The company usually pays for the software and apps used. If the company has a Bring Your Own Device (BYOD) policy, then the computers and smartphones would belong to the employee. Utilities such as broadband internet and electricity is the norm at most homes and the employee would pay for these. However, some companies may provide an allowance to cover for these costs as the WFH use case would have increased the utilities consumption somewhat.

What kind of support do employees need for WFH?

Employees need to get feedback on how their performance is perceived. They also need support from co-workers and management to help them stay on track. It gets lonely, stress and work frustration can build up if there is no outlet to share it with like minded co-workers and managers.

WFH | 居家办公 | 影响与常见问题

居家办公

由于全球冠状病毒疫情，人们不得不留在家中。因此，居家办公（WFH）正成为主流。越来越多人开始了解居家办公是什么，以及它对自己和工作表现的影响。

继续阅读，了解居家办公以及 WFH 在马来西亚的含义；如何在马来西亚的环境下制定 WFH 政策；以及如何把它视为一个需要管理的远程工作场所，而不是办公室内的工作环境。

WFH 或远程工作早已十分普遍，特别是对于零工工作者和跨国公司的全球团队而言。因此，市面上有许多工具和系统，让员工能够居家办公。

通过 WFH 网络研讨会了解 WFH 的含义

我们提供以下网络研讨会录像供您观看。它是为一家马来西亚机构的一组经理而讲授的，帮助您了解 WFH 的含义，以及 WFH 在马来西亚的影响。

这场网络研讨会可免费观看。您只需注册，我们的 Kognifi.events 平台就会自动为您登录。网络研讨会只有一小时，另加约10分钟的问答（Q&A）。

WFH 常见问题总结视频

以下是有关 WFH 影响的常见问题（FAQ）清单。请根据贵机构的文化和能力酌情调整。

WFH 与远程工作常见问题

在家工作（WFH）是什么意思？

在家工作意味着您的家现在就是工作场所。您不必前往正式的工作场所，例如办公大楼、工地或工厂。这也意味着没有人能真正看到您在做什么。工作因此更注重所完成和交付工作的质量，而不是工作时数。在家工作：家成为新的工作场所

在家工作是否意味着我不必报到上班？

在家工作意味着仍需报到上班。换句话说，在家工作意味着您的工作出勤会被监控。您是领薪工作的。过去 10 年来，零工经济一直如此，自由职业者通过追踪工具被监控，以证明他们申报的工时。

我们需要监控远程或在家工作的人吗？

如果是按小时计酬的工作，就需要像平常一样打卡。如果是轮班制的前线工作，例如客户服务和客服中心职位，也是如此。 Monitoring WFH Employees

哪些人在家工作时不需要监控？

如果工作以成果为本，其实并不需要。公司的现代企业文化会注重绩效。也就是说，如果您不打卡记录工时，就必须达到商定的绩效标准。通常适用于排班、财务、会计、营销、设计、软件、IT 及大多数管理层的办公室员工。 WFH 居家办公

在家工作的员工，我们衡量哪些绩效？

Turn around times (TAT) are a key performance indicator (KPI) of performance especially for remote work. If the task requires 6小时 to complete, than that should be the TAT, i.e., TAT = 6小时 for that task. Do factor in expected wait times from other contributors to the task. The competency and experience of the staff has an impact on the TAT. The second KPI would be number of rework done to get an acceptable quality of that task result. This usually depends on the quality of communications and clarity of the scope of work for the task. Project, industrial and production managers are great at calculating this. 在家工作的 TAT KPI

哪些人不应在家工作？

任何需要使用特定机器、工具或在生产线工作的员工。通常是直接从事生产、质量控制与保证、仓库、设施、运输和工地保安的员工。还有任何需要在特定地点工作的员工，例如到现场维修设备故障的技术员。无法在家完成的工作

在家工作的主要问题是什么？

在熟悉空间中的习惯性行为。习惯会自动引导行为。员工在家工作时须防范这些自动行为。家人可能会为寻求关注而打扰工作，通常是小孩和老人。另一个问题是容易分心做其他事情，因为缺乏正式的工作架构和监督。第三是家中或邻里的噪音和不适。 Work From Home WFH Distractions

有效在家工作理想上需要什么？

1. 高速宽带和稳定的互联网连接。
2. 与其他家庭成员隔开的专用工作空间
3. 一台连接互联网的电脑或笔记本电脑，最好在家中使用有线 LAN，必要时使用电力线网络，以确保安全和稳定。
4. 一部智能手机，让您行动灵活又随时可联系
5. 与团队协作的工具，例如 Trello、Google Hangouts、Microsoft Teams、Zoom 或 Slack
6. 用于文件共享的云端存储，例如 Google Drive、Dropbox 或 OneDrive
7. 高度安全的企业级云端文件存储，例如 SharePoint 或 OneDrive
8. 任务分配与追踪，例如 Trello、Asana 或 Microsoft Planner
9. 协作生产力套件，例如 Trello、Microsoft Office 365、Zoho One 或 Google G Suite。
10. 考勤追踪，例如 Microsoft Teams Shifts 应用等
11. 设备上的安全软件，例如 Kaspersky、Norton 或 McAfee
12. 多重身份验证（MFA）和 VPN，确保安全访问公司资源。

远程工作的工具数不胜数。如果您需要更多上述以外的工具，只需上网搜索。也请查看经营企业所需的数字技能s. 在家工作的工具