HRD Corp Claimable Course
Two ways to take this course
In-house for Your Team
Tailored to your cases, at your premises or ours. It is an HRD Corp Claimable Course (SBL-KHAS).
Get a QuoteAlso available as private 1-to-1 coaching. Ask about coaching
Also available live online on MS Teams or Zoom.
What you will be able to do
- Define and understand the role of an effective supervisor
- Lead a team to achieve department/organization goals
- Supervise effectively through support and proper delegation
- Communicate effectively to maintain harmony and motivate teams
Who should attend
Engineers, project teams, operations and production. Participants learn the roles and responsibilities of a supervisor, how to plan, lead and delegate with a structured framework, how to handle conflict and disciplinary issues, and how to give constructive feedback.
Pre-requisites: SPM, diploma or degree holder
Class in action
Programme by day and module
Day 1
9.00am to 12.30pm
Module 1 · Understanding Your Role as a Supervisor
Participants learn their evolving role as key operations leaders who make sure company strategies are executed with agility and emotional intelligence (EI) for today's challenges.
- Roles and responsibilities of an effective supervisor Lecture
- Create a group and pitch its goals, with AI tool examples Group Activity
- Leadership identity discussion Workshop
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 2 · Building a High-Performance Team
Participants learn to build enthusiastic, inclusive team players who support department objectives, and to get the best performance out of every team member, including in hybrid and digital workspaces.
- Human Knot team builder: physical and verbal untangling for collaboration Group Activity
- Active Listening Relay: paraphrase scenarios to fix communication errors Workshop
- Motivation Mapping: apply motivation theories to cases Group Activity
Day 2
9.00am to 12.30pm
Module 3 · Managing Conflict at the Workplace and Handling Misconduct
Participants learn to manage workplace conflict, defuse tension and redirect focus toward productivity. They also learn the key steps in handling disciplinary or misconduct issues to keep the work environment positive and productive.
- Employment Act 1955 procedure walkthrough Lecture
- Disciplinary scenario simulation: group handling of cases to promote growth Workshop
- Conflict causes role-play: pairs simulate disputes using models Group Activity
12.30pm to 1.30pm · Lunch break
1.30pm to 5.00pm
Module 4 · Sustaining a High-Performance Team
Participants learn how to help teams build self-leadership and stay motivated to achieve goals with minimal supervision, and how to guide their teams to perform at their best using practical tools and resilience strategies.
- Walking the talk commitment: personal action plans Lecture
- Delegation role-play: practise with RACI and AI tools Workshop
- SBI feedback practice: role-play feedback scenarios Group Activity
How the course runs
Before
Training Needs Survey
During
Training: practice on your own work
After
- Learning Assessment
- Post-Training Implementation Plan
- Course Evaluation (TEE)
- Certificate
What Is Included
- Course handbook for every participant
- Workshop activities, guided and coached by the trainer
- An assessment test at the end of each module
- Your contribution and reflection in the group activities are evaluated
- HRD Corp Training Effectiveness Evaluation (TEE) feedback after the course
Certificate
- Certificate of Attendance: for every participant who attends at least 75% of the course and scores below 50% in the assessment.
- Certificate of Achievement: for participants who attend at least 75% of the course and score 50% to 79% in the assessment.
- Certificate of Competency: for participants who attend at least 75% of the course and pass 80% of the assessment.
Trainers
What participants say
Now i learned how to be a good supervisor.
Trainer good with explanation
Fees and HRD Corp funding
- Public class: RM 3,500 per person
- In-house and group fees: quoted for your team size and dates.
Employers registered with HRD Corp can claim this course against their levy. How claiming works
Frequently asked questions
Who should attend Effective Supervisory Skills?
Engineers, project teams, operations and production. Participants should hold SPM, a diploma or a degree.
How long is the course?
2 days (14 hours), 9.00am to 5.00pm each day, with a lunch break from 12.30pm to 1.30pm.
Is this course an HRD Corp Claimable Course (SBL-KHAS)?
Yes. It is an HRD Corp Claimable Course (SBL-KHAS). Employers registered with HRD Corp can claim it against their levy.
Can we run it in-house or online?
Yes. You can run it in-house at your premises or ours, join a public class in Petaling Jaya, take it as private 1-to-1 coaching, or attend live online on MS Teams or Zoom.
How much does the public class cost?
RM 3,500 per person. In-house fees are quoted for your team size and dates.
What certificate do participants receive?
Every participant who attends at least 75% of the course gets a certificate. The assessment score sets the certificate: Certificate of Attendance (below 50%), Certificate of Achievement (50% to 79%) or Certificate of Competency (pass 80% of the assessment).
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Get a Quote
Tell us your team size, preferred month and location, and we will send a quotation.