About the Training Course
This KPI course focuses on how to set business metrics, measure progress and how to align workforce to deliver business goals
Participants will be guided by the trainer and coached in a workshop-style environment. Get guidance and hands-on exercises to create metrics and manage workforce performance to hit targets.
🎓 Introduction to KPIs & KPI Training
KPI stands for Key Performance Indicator. It is a measurable value that indicates how effectively an individual, team, or organization is achieving specific objectives. KPIs help organizations track progress, assess performance, and make informed decisions.
KPI training is an important aspect of understanding and utilizing Key Performance Indicators (KPIs) effectively. KPIs are specific metrics that provide valuable insights into business performance and can be used to inform data-driven decisions.
Let’s dive into a KPI Training Workshop and improve your business performance with HRD Corp-certified expertise!!
Click the button below to contact Kognifi Customer Service (+6010-914 3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Or send in an enquiry form. We will respond within 24 hours on a working day.
What You’ll Learn in This Course
There are 4 modules in this course
Module 1 · KPI | Goal setting and performance management
Topics Covered:
- Business Performance Metrics
- Impact of Market Forces on Business Performance
- Subjective vs Objective Targets
- Defining Key Results Area (KRA)
- SMART Goals
- SWOT Analysis
- Objectives and Key Results (OKRs)
- Honshin Planning Process
Module 2 · Metrics | Measuring performance and controlling risks
Topics Covered:
- Risk Management
- Performance Metrics in Managing Risks
- Key Risk Indicators (KRIs)
- Risk Matrix
- Critical Performance Metrics
- Aligning Metrics with Business Objectives and KRIs
- Control Limits and Benchmarks for Metrics
- Traffic Light Dashboard for Performance Measurement
- Contingency Action
Module 3 · Alignment | Workforce commitment confirmation
Topics Covered:
- OKR Alignment to Individual Work Performance
- Balanced Scorecard
- Linking Goals to Performance
- Aligning Workforce with Business Goals
- Communicating Performance Targets
- Workforce Performance Risk
- Mitigation Actions and Strategies
- Presenting Performance Target
- Commitment Discussion
Module 4 · Calibration | Workforce performance risk management
Topics Covered:
- Performance Tracking
- Management by Walking About
- Performance Tracker for Specific Roles and Tasks
- Calibration Dashboard to Visualize Performance Data
- Action Plans
- Effective Performance Management
- Performance Improvement Plans (PIP)
- Techniques for Employee Buy-In
- Handling Resistance and Objection
By The End of This Course You Will
- Able to set performance objectives and related KPI
- Able to measure performance with traffic light dashboards
- Able to get workforce commitments to performance targets
- Able to track and correct individual worker results to plan
Read here How to Set Clear Business Objectives
Participants Feedback
The training session was very insightful and engaging. Loga is an experienced trainer and was very positive and attentive. Will definitely recommend this! I can practise how to implement the theory.
Participant, Bodibasixs
I had a great and fruitful time taking course with Kognifi. Looking forward to have another course 😃
Participant, MISC
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