Power of Business Communication Skills Training Course

Description

This post is also available in: Melayu

Power of Business Communication Skills Training Course Description

In this power of business communication skills course, participants will learn how to deliver persuasive messages and business presentations with confidence.

• Speak and write with clarity, purpose and professionalism.
• Navigate difficult conversations with empathy and effectiveness.

Participants will deliver structured, persuasive presentations with confidence to engage and influence their audience. Able to articulate ideas clearly, eliminate common communication barriers and tailor their communication to fit the intended purpose and audience.

Participants will develop the skills to handle difficult conversations assertively and inclusively, while navigating cultural and communication style differences.

This is a HRD Corp Claimable course.  This training course is part of the people management training courses offered by Kognifi. WhatsApp Kognifi Customer Service: +6011-6353 3599  

Power of Business Communication Skills Training Course Objectives

• How to apply clear, purposeful business communication techniques
• How to enhance engagement using listening and empathy
• How to deliver confident and persuasive business presentations
• How to navigate difficult conversations with cultural sensitivity

Power of Business Communication Skills Training Course Outcomes

• Able to apply clear, purposeful business communication techniques
• Able to build trust using listening and empathy
• Able to present ideas clearly, confidently, and persuasively
• Able to handle conflict and communicate across differences

Power of Business Communication Skills Training Course Contents

Learn how to enhance engagement and trust by using active listening, appropriate non-verbal cues and emotional intelligence in business communication.

Module 1 · Foundations of Clear and Purposeful Communication

This module introduces participants to the core principles of effective business communication, helping them understand the communication process, eliminate ambiguity and align messages with intent and audience.

Topics Covered:

• What is effective business communication?
• Communication process model (sender, message, medium, receiver, feedback)
• Types of business communication: verbal, non-verbal, written and visual
• Common communication breakdowns in corporate settings
• The 3 Cs: Clarity, Confidence, Consistency
• Common blockers: jargon, filler words, vague phrasing
• How ambiguity creates confusion, conflict or inaction

Activities:

1. Overview of communication process, types, and blockers with real-life examples · Lecture
2. Rewrite unclear messages for clarity and purpose · Workshop
3. Analyse miscommunication scenarios and suggest improvements · Group Activity

Module 2 · Engaging Through Listening, Non-Verbal Skills and Emotional Intelligence

Participants will identify their communication strengths and weaknesses through several reflective exercises.  Participants will identify and discuss barriers to communication.  They will also perform a series of exercises to help them develop a habit of mindfulness. 

Topics Covered:

• Active vs. passive listening
• Techniques for effective listening: paraphrasing, questioning, reflecting
• The cost of poor listening in business
• Listening in high-stakes or emotionally charged conversations
• Handling interruptions and distractions professionally
• The power of tone, body language and voice modulation
• Managing nerves during business conversations or meetings
• Matching your body language with your message
• Using silence, posture and eye contact to project confidence

Activities:

1. Discuss listening styles, tone, and body language in workplace conversations · Lecture
2. Practice active listening through role-plays and reflection · Workshop
3. Role-play emotional scenarios and debrief with peer feedback · Group Activity

Module 3 · Confident and Persuasive Business Presentations

This module empowers participants to deliver structured, engaging and persuasive business presentations by enhancing their stage presence, overcoming public speaking anxiety and mastering audience engagement techniques.

Topics Covered:

• What makes presentations impactful in business
• Structure using “Tell-Show-Do-Review” method
• Powerful openings and closings for presentations
• Effective use of visuals and clean slide design
• Storytelling and emotional hooks to engage audiences
• Using persuasive language to frame arguments and drive buy-in
• Overcome public speaking fear with mindset and techniques
• Handling questions and interruptions with composure and authority

Activities:

1. Learn confident communication and persuasive delivery techniques · Lecture
2. Build and practice a 5-minute structured presentation · Workshop
3. Deliver presentations with feedback on clarity and confidence · Group Activity

Module 4 · Leading Difficult Conversations and Communicating Across Differences

This module equips participants with tools to manage conflict, give and receive feedback, and communicate effectively across diverse personalities, cultures and communication styles.

Topics Covered:

• Recognise communication styles (aggressive, passive, and assertive)
• Manage emotional triggers and respond under pressure
• Give and receive feedback constructively
• Handle disagreements and pushbacks with confidence
• Communicate across cultures and functions effectively
• Use inclusive language and avoid unconscious bias
• Choose the right channel (email, messaging, or verbal, for clarity)

Activities:

1. Explore feedback styles, cultural models, and inclusive communication · Lecture
2. Practice handling objections and giving feedback using scripts · Workshop
3. Role-play and analyse challenging or cross-cultural scenarios · Group Activity

Learning Paths

• Learning Path: People Management
• Learning Program: Leadership

Recommended People Management Training Courses

• Leadership Training Course
• Business Communication Skills Training Course
• Human Resources Training Course
• Presentation Skill Training Course
• Work Management Training Course
• The Impact of Personality in the Workplace Training Course
• Conflict Resolution and Communication Skills Training Course

HRD Corp TTT Certified Trainer

The trainer for this power of business communication skills training course, Shamini Arumugam is TTT (Train The Trainer) certified by HRD Corp. Shamini Arumugam’s brings over 20 years of extensive experience spans diverse industries make her a valuable asset in leadership, HR management, and corporate compliance training.

Kognifi is an HRD Corp Training Provider

Kognifi is an approved training provider (TP) by HRD Corp. We are listed in the HRD Corp portal. You can search for Kognifi on this HRD Corp link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia.  Kognifi provides HRD Corp claimable training in Malaysia.  Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.

How To Order Our Training Courses

Determine the training course you want your team to attend Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.

• In-House Training
• Public Training
• It is 2 days training event from 9.00 am to 5.00 pm.

We will then send you the official quotation for the HRD Corp Levy grant application. This quotation will be digitally signed to verify that it is from Kognifi Sdn Bhd.

Contact Us for a Training Proposal