Business Communication Skills Training Course

Description

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Business Communication Skills Training Course Description

In this course, participants learn how to identify common communication problems that may be holding them back.  Develop skills in listening actively and empathetically to others.  Enhance their ability to handle difficult situations.

Learn how to understand the appropriate tone, structure, and language for different types of written communication. Participants will identify common communication problems that may be holding them back and deal with the situation assertively.

WhatsApp Kognifi Customer Service: +6011-6353 3599

Business Communication Skills Training Course Objective

• How to identify common communication problems that may be holding you back
• How to develop skills for stakeholder communications
• How to develop skills in listening actively and emphatically to others
• How to enhance your ability to handle difficult situations

Business Communication Skills Training Course Learning Outcomes

• Able to identify common communication problems that may be holding you back
• Able to develop skills to communicate effectively to stakeholders
• Able to develop skills in listening actively and emphatically to others
• Able to enhance your ability to handle difficult situations

Business Communication Skills Training Course Content

Participants will also have an opportunity to identify their personal learning objectives and enhance their ability to handle difficult situations.

Module 1 – Creating Positive Relationships and Growing Self-Awareness

This module introduces participants to explore ten ways to build positive relationships, including using uplifting messages.  During this session, the participant will identify their communication strength and weaknesses through several reflective exercises.

• Creating positive relationships
• Growing self-awareness
• Communication basics

Module 2 – Business Communications Fit To Stakeholer Needs

Participants learn how to communicate in business settings.  They learn about different stakeholders and their relevant information needs for decision making.  They learn the difference between reporting and actionable reporting.

• How to write emails and related documents for effective communication objectives
• How to communicate effectively with relevant stakeholders and summarize information pertinent to their need-to-know level of detail and business needs.
• Role-play stakeholder exercises with video recording and evaluation feedback

Module 3 – Questioning, Listening Skills and The Role of Body Language in Effective Communications

This Module will examine Questioning skills styles.  There are also exercises to learn about listening.  There shall be lectures and practical sessions on Body language.  The final part shall be the art of creating a Positive Self-Image.

• Body language – exploring the concept, and understanding one’s body style and how to improve
• Communication styles – to allow participants to take a more objective look at the advantages and disadvantages related to communication styles
• How people determine your personality through appearance and the importance of creating a positive self-image

Module 4 – Behavioural Aspects of Communication

This session will explore our frame of reference and the assumptions that we make.  The participant will also take place in an activity that will strengthen their ability to speak about communication concepts more easily and improve their self-image by interacting with others.

• A frame of reference – explore our FOR and make assumptions
• Techniques for the workplace – 2 key elements of effective message: preparation & delivery
• Assertiveness – how we impact others by how we see ourselves. How to improve self-image and deal with difficult situations assertively and positively

HRD Corp TTT Certified Trainer

The trainer for this Business Communication Skills Training Course, Harmendar Singh is TTT (Train The Trainer) certified by HRD Corp.  Be trained by our experienced consultant and trainer with more than 30 years of experience.  He is an Industry Expert for the Dept of Skills Development at the Ministry of Human Resources.

Kognifi is an HRD Corp (HRDF) Training Provider

Kognifi is an approved training provider (TP) by HRD Corp. We are listed in the HRD Corp portal. You can search for Kognifi on this HRD Corp link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia.  Kognifi provides HRD Corp claimable training in Malaysia.  Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.

How To Order Our Training Courses

Determine the training course you want your team to attend. Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.

• In-House Training
• Public Training
• It is 2 days training event from 9.00 am to 5.00 pm.

We will then send you the official quotation for the HRD Corp Levy grant application. This quotation will be digitally signed to verify that it’s from Kognifi Sdn Bhd.

Contact Us for a Training Proposal