Business Communication Skills Training Course

Description

This post is also available in: Melayu

Business Communication Skills Training Course Description

In this course, participants learn how to identify common communication problems that may be holding them back. 

• Develop skills in listening actively and empathetically to others.
• Enhance their ability to handle difficult situations.
• Enhance self-awareness and emotional intelligence.

In this course, participants learn what their non-verbal messages are telling others and develop skills to ask questions.

Learn how to understand the appropriate tone, structure, and language for different types of written communication. Participants will identify common communication problems that may be holding them back and deal with the situation assertively.

Participants will also have an opportunity to identify their personal learning objectives and enhance their ability to handle difficult situations.

This is a HRD Corp Claimable course.  This training course is part of the people management training courses offered by Kognifi. WhatsApp Kognifi Customer Service: +6011-6353 3599  

Business Communication Skills Training Course Objective

• How to build positive relationships through effective communication
• How to overcome communication barriers
• How to develop skills in listening actively and emphatically to others
• How to enhance your ability to handle difficult situations

Business Communication Skills Training Course Learning Outcomes

• Able to build positive relationships through effective communication
• Able to overcome communication barriers
• Able to develop skills in listening actively and emphatically to others
• Able to enhance your ability to handle difficult situations

Business Communication Skills Training Course Content

Participants will identify common communication problems that may be holding them back and deal with situation assertively.

Module 1 · Creating Positive Relationships and Growing Self-Awareness

This module introduces participants to explore ten ways to build positive relationships, including using uplifting messages. During this session, participant will identify their communication strength and weaknesses through several reflective exercises.

Topics Covered:

• Foundations of positive relationships
• DISC communication styles model
• Self-awareness in communication with the DISC model

Activities:

1. DISC communication style strategies · Lecture
2. Developing self-awareness and emotional intelligence · Workshop
3. DISC communication style assessment · Group Activity

Module 2 · Communications Basics And Communication Barriers

Participants will identify their communication strengths and weaknesses through several reflective exercises.  Participants will identify and discuss barriers to communication. They will also perform a series of exercises to help them develop a habit of mindfulness. 

Topics Covered:

• Communications skills checklist
• Overcoming communication issues
• Emotional intelligence (EQ)
• Mindfulness in communication

Activities:

1. Communications skills self-assessment · Lecture
2. EQ and barrier identification exercise · Workshop
3. Mindfulness meditation · Group Activity

Module 3 · Questioning & Listening Skills and The Role of Body Language In Effective Communications

This module will examine questioning skills styles. There are also exercises to learn about listening.  There shall be lecture and practical sessions on body language. The final part shall be the art of creation of a positive self-image. 

Topics Covered:

• Probes and questions
• Confirmation techniques
• Active listening
• Empathetic listening
• Non-verbal communication
• Impact of body language in building a positive self-image

Activities:

1. Understanding body language · Lecture
2. Active and empathetic listening practice · Workshop
3. Role-play: Building a positive professional image · Group Activity

Module 4 · Behavioural Aspects of Communication

This session will explore our frame of reference and the assumptions that we make.  Participant will also take place in an activity that will strengthen their ability to speak about communication concept more easily and improve their self-image by interact with others.

Topics Covered:

• Frames of Reference (FOR)
• Managing assumptions
• Handling difficult situations
• Assertive communications
• Effective workplace messaging

1. Assertive and positive communication techniques · Lecture
2. Message crafting and assumption-checking · Workshop
3. Role-Play: Handling difficult conversations · Group Activity

Recommended People Management Training Courses

• Leadership Training Course
• Human Resources Training Course
• Presentation Skill Training Course
• Work Management Training Course
• Conflict Resolution and Communication Skills Training Course
• The Impact of Personality in the Workplace Training Course

HRD Corp TTT Certified Trainer

The trainer for this business communication skills training course, Shamini Arumugam is TTT (Train The Trainer) certified by HRD Corp. Shamini Arumugam’s brings over 20 years of extensive experience spans diverse industries make her a valuable asset in leadership, HR management, and corporate compliance training.

Kognifi is an HRD Corp (HRDF) Training Provider

Kognifi is an approved training provider (TP) by HRD Corp. We are listed in the HRD Corp portal. You can search for Kognifi on this HRD Corp link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia.  Kognifi provides HRD Corp claimable training in Malaysia.  Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.

How To Order Our Training Courses

Determine the training course you want your team to attend. Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.

• In-House Training
• Public Training
• It is 2 days training event from 9.00 am to 5.00 pm.

We will then send you the official quotation for the HRD Corp Levy grant application. This quotation will be digitally signed to verify that it’s from Kognifi Sdn Bhd.

Contact Us for a Training Proposal