Interpersonal Selling Skills 1 Day Training Course

Description

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Interpersonal Selling Skills 1 Day Training Course Description

In this course, participants learn how to do interpersonal selling. Learn how to match customer needs to the products and services. Learn how to manage customer responses and objections.

And how to ask for the order and close the sale. Participants will be guided by the trainer and coached in a workshop-style environment. Participants will do role plays with group evaluation, to demonstrate learning and to apply the lessons from the course.

Interpersonal Selling Skills 1 Day Training Course Objective

• How to differentiate products and fit to needs
• How to present the product or service to fit needs
• How to handle customer responses and objections
• How to ask for the order and close the sale

Interpersonal Selling Skills 1 Day Training Course Learning Outcome

• Able to differentiate products and customer requirements
• Able to discover and propose product fit to customer needs
• Able to manage customer responses and objections
• Able to ask for the order and close the sale

Interpersonal Selling Skills 1 Day Training Course Content

In this course, participants learn how to fit customer needs to your product or service.  And how to handle objections and close the sale

Module 1 – Relationship Building and Approach Client

Participants learn about the three aspects of a product or service.  They learn how to differentiate these aspects and how to use these product aspects in sales conversations. They learn to show, how these special product aspects fit customer needs.

• The sales process and product customer fit · Lecture
• Listing the customer decision journey and their WIIFM · Workshop
• Explaining the product fit to customer needs · Group Activity

Module 2 – Sales Probes and Sales Process

Participants learn how to present the product to the customer.  They learn how to fit the product to customer needs.  They learn how to use sales probes to propose and match customer needs.  And they learn how to use the sales tools for effective engagement.

• Product presentation skills · Lecture
• Creating the product presentation conversations with AIDA · Workshop
• Role-playing product presentation conversations · Group Activity

Module 3 – Sales Presentation

Participants learn how to practice active listening.  They learn how to differentiate customer responses and objections.  They learn how to respond to clarify, and not react to customer statements. And how to manage these conversations.

• Customer responses and objections · Lecture
• Listing common customer responses and objections · Workshop
• Role-playing handling responses and objections · Group Activity

Module 4 – Handling Customer Responses and Objections

Participants learn a variety of sales closing techniques.  They learn how to ask for the order.  And how to manage the conversation to a close.  They will practice the ABC technique of closing the sale.

• Sales closing techniques · Lecture
• Creating the sales closing conversations · Workshop
• Role-playing sales closing conversations · Group Activity

HRD Corp TTT Certified Trainer

KK Chan is TTT (Train The Trainer) certified by HRD Corp.  Be trained by our experienced consultant and trainer with more than 39 years of experience.  He is an Industry Expert for the Insurance Sourcing and Administration Training and Sales Skills Training.  

Kognifi is an HRD Corp (HRDF) Training Provider

Kognifi is an approved training provider (TP) by HRD Corp. We are listed in the HRD Corp portal. You can search for Kognifi on this HRD Corp link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia.  Kognifi provides HRD Corp claimable training in Malaysia.  Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.

How To Order Our Training Courses

Determine the training course you want your team to attend Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.

• In-House Training
• Remote Online Training
• Public Training

We will then send you the official quotation for the HRD Corp Levy grant application. This quotation will be digitally signed to verify that it’s from Kognifi Sdn Bhd.

Contact Us for a Training Proposal