This post is also available in:
Melayu
RM2,600.00
KPI and Metrics Management Training Course
In this course, participants will learn how to:
- Set targets for business and workforce performance
- Measure performance with metrics and traffic lights
- Align and commit the workforce to performance goals
- Calibrate and track workers to deliver results
Description
This post is also available in:
Melayu
KPI and Metrics Management Training Course Description
In this KPI and Metrics Management course, participants learn how to manage performance risks for results. Learn how to set business targets, and KPIs and align these to individual worker activity and results.
Learn how to measure the workforce’s effectiveness and activities in reaching organizational goals.
Participants will be guided by the trainer and coached in a workshop-style environment. Get guidance and hands-on exercises to create metrics and manage workforce performance to hit targets.
WhatsApp Kognifi Customer Service: +6011-6353 3599
KPI and Metrics Management Training Course Objectives
- How to set targets for business and workforce performance
- How to measure performance with metrics and traffic lights
- How to align and commit the workforce to performance goals
- How to calibrate and track workers to deliver results
KPI and Metrics Management Training Learning Outcomes
- Able to set performance objectives and related KPI
- Able to measure performance with traffic light dashboards
- Able to get workforce commitments to performance targets
- Able to track and correct individual worker results to plan
KPI and Metrics Management Training Course Contents
In this course, participants learn how to manage risks and get results. How to set performance control limits to manage risks. How to monitor business risks and plan contingency responses
Module 1 – KPI | Goal Setting and Performance Management
Participants learn how to create a high-level plan. They learn how to set key result areas (KRA) and key performance indicators (KPIs). They learn how market elements and workforce impact the KRA and KPI. And how to create business goals to get workforce commitment.
- Business performance and market forces · Lecture
- Understanding the Hohsin and how it drives business performance · Workshop
- Differentiating subjective and objective workforce performance targets · Group Activity
Module 2 – Metrics | Measuring Performance and Controlling Risks
Participants learn risk management and how to manage and control risks to the Hohsin. They learn how to measure and set control limits with metrics and traffic lights. Participants learn how to take contingency actions based on traffic lights and leading indicators for KPIs.
- Risk management and performance metrics · Lecture
- Setting business unit and department performance metrics · Workshop
- Mapping Hohsin targets to department metrics and traffic lights · Group Activity
Module 3 – Alignment | Workforce Commitment Confirmation
Participants learn how to communicate the Hohsin to the worker’s individual performance targets. They learn how to explain the why of the targets. And the benefits of these targets for the workforce and the company’s mission.
- Linking the Hohsin to individual work performance · Lecture
- Workforce performance risk mitigation actions · Workshop
- Presenting targets and having commitment discussions · Group Activity
Module 4 – Calibration | Workforce Performance Risk Management
Participants learn how to track workforce results and performance. Participants learn how to identify non-performance in workflows, and what needs to be done to fix it. They learn how to do hard conversations and set agreed action plans and performance improvement plans (PIP).
- Trackers and walking about to observe worker performance · Lecture
- Creating trackers and having hard yet agreeable discussions · Workshop
- Creating calibration dashboards, action plans and PIP · Group Activity
Learning Paths
- Learning Path: Business Management
- Learning Program: Controlling
Recommended courses to take first
SS-BY · Buying Motives and JTBD Training Course
HRD Corp TTT Certified Trainer
The trainer for this KPI and metric management training course, Logarajah Thambyrajah, is TTT (Train The Trainer) certified by HRD Corp. He is an SEO Consultant and the principal consultant for Kognifi. Come and join the training course that we offer. Be trained by our experienced consultant and trainer with more than 30 years experience. With global lessons learned in Fortune 500 companies to share with participants.
Kognifi is an HRD Corp Training Provider
Kognifi is an approved training provider (TP) by HRD Corp. We are listed in the HRD Corp portal. You can search for Kognifi on this HRD Corp link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia. Kognifi provides HRD Corp claimable training in Malaysia. Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.
How To Order Our Training Courses
Determine the training course you want your team to attend Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.
- In-House Training
- Public Training
- It is 2 days training event from 9.00 am to 5.00 pm.
We will then send you the official quotation for the HRD Corp Levy grant application. This quotation will be digitally signed to verify that it is from Kognifi Sdn Bhd.
Contact Us for a Training Proposal
HRDF Claimable Training 2024 - Request For Information (RFI)
Send us your request for training. We can customise the training and get the trainers per your training objectives.
Additional information
| Training Duration | Two Days or 14 Hours |
|---|---|
| Public Training | Kuala Lumpur or Selangor, Zoom Meeting with Attendance Recording |
| Public Classes | July, October |
| In-House Training | Off-Site Training – Organized by You, Remote Online Training |
| In-House Classes | Send in the Contact Us Form on the Product Description Tab |
| Remote Online Training |
