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In this Business Communication Skills course, participants learn what their non-verbal messages are telling others and develop skills to ask questions.

Learn how to understanding the appropriate tone, structure, and language for different types of written communication.

Participants will also have an opportunity to identify their personal learning objectives and enhance their ability to handle difficult situations.

Participants will identify common communication problems that may be holding them back and deal with situation assertively.

Business Communication Skills Workshop Day 1

Module 1 – Creating Positive Relationships and Growing Self Awareness

• Creating positive relationships
• Growing self-awareness
• Communication basics

Module 2 – Communications Basics and Communication Barriers

• Identifying Communication Barriers
• Understanding their weaknesses through reflection and exercises
• Identifying their own strength and weakness in communication and how to overcome

Business Communication Skills Workshop Day 2

Module 3 – Questioning, Listening Skills and The Role of Body Language in Effective Communications

• Body language – exploring the concept, and understanding ones body style and how to improve
• Communication styles – to allow participants to take a more objective look at the advantages and disadvantages related to communication styles
• How people determine your personality through appearance and the importance of creating a positive self-image

Module 4 – Behavioural Aspects of Communication

• Frame of reference – explore our FOR and making assumptions
• Techniques for the workplace – 2 key elements of effective message : preparation & delivery
• Assertiveness – how we impact others by how we see ourselves.  How to improve self-image and deal with difficult situations assertively and positively

Business Communication Skills Public Workshop Dates

Time: 9:00am to 5:00pm

Venue: Kognifi Office, Phileo Damansara 1, Selangor