Business Communication Skills Training Classes

This post is also available in: Melayu

Business Communication Skills

Upcoming Classes:

• 17th to 18th November 2025 | Monday & Tuesday
• 12th to 13th January 2026 | Monday & Tuesday

This Business Communication Skills is a two-day coaching workshop on how to:

• Develop skills in listening actively and emphatically to others.
• Enhance your ability to handle difficult situations.
• Enhance self-awareness and emotional intelligence
• Identify their personal learning objectives

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Or send in an enquiry form. We will respond within 24 hours on a working day.

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Days Left to Workshop Date

Contact us NOW for a special early bird price.

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Course Instructor

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Business Communication Skills Training Schedule

• Workshop days: 2 days
• Time: 9:00am to 5:00pm
• Coffee and Lunch Breaks

Business Communication Skills Workshop Day 1

Module 1 – Creating Positive Relationships and Growing Self Awareness

This module introduces participants to explore ten ways to build positive relationships, including using uplifting messages. 

During this session, participant will identify their communication strength and weaknesses through several reflective exercises.

Topics Covered:

• Foundations of positive relationships
• DISC communication styles model
• Self-awareness in communication with the DISC model

Activities:

• DISC communication style strategies · Lecture
• Developing self-awareness and emotional intelligence · Workshop
• DISC communication style assessment · Group Activity

Module 2 – Communications Basics and Communication Barriers

Participants will identify their communication strengths and weaknesses through several reflective exercises. 

Participants will identify and discuss barriers to communication.  They will also perform a series of exercises to help them develop a habit of mindfulness. 

Topics Covered:

• Communications skills checklist
• Overcoming communication issues
• Emotional intelligence (EQ)
• Mindfulness in communication

Activities:

• Communications skills self assessment · Lecture
• EQ and barrier identification exercise · Workshop
• Mindfulness meditation · Group Activity

Business Communication Skills Workshop Day 2

Module 3 – Questioning, Listening Skills and The Role of Body Language in Effective Communications

This module will examine questioning skills styles.  There are also exercises to learn about listening. 

There shall be lecture and practical sessions on body language.  The final part shall be the art of creation of a positive self-image. 

Topics Covered:

• Probes and questions
• Confirmation techniques
• Active listening
• Empathetic listening
• Non-verbal communication
• Impact of body language in building a positive self-image

Activities:

• Understanding body language · Lecture
• Active and empathetic listening practice · Workshop
• Role-play: Building a positive professional image · Group Activity

Module 4 – Behavioural Aspects of Communication

This session will explore our frame of reference and the assumptions that we make. 

Participant will also take place in an activity that will strengthen their ability to speak about communication concept more easily and improve their self-image by interact with others.

Topics Covered:

• Frames of Reference (FOR)
• Managing assumptions
• Handling difficult situations
• Assertive communications effective workplace messaging

Activities:

• Assertive and positive communication techniques · Lecture
• Message crafting and assumption-checking · Workshop
• Role-Play: Handling difficult conversations · Group Activity

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Business Communication Skills Public Workshop Dates

• Date: 17 to 18 November 2025
• Venue: Kognifi Office, Phileo Damansara 1, Selangor
• Time: 9:00am to 5:00pm

Business Communication Skills Public Workshop Prices

• Individual Price: MYR 3,500 per person
• Group Price: To discuss based on pax

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Contact Kognifi For More Details

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Or send in the booking form below: