Interpersonal Selling Skills
Upcoming Classes:
- 19th to 20th February 2025 | Wednesday & Thursday
- 5th to 6th March 2025 | Wednesday & Thursday
- 16th to 17th June 2025 | Monday & Tuesday
This Interpersonal Selling Skills is a two-day coaching workshop on how to do one on one selling:
- How to fit customer needs to your product or service
- How to create sales probes to uncover what exactly the prospect wants
- How to handle objections and close the sale
- Participants will do sales role plays, evaluation and video feedback for improvements
Click the button below to contact Kognifi Customer Service (+6011-6353-3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Or send in an enquiry form. We will respond within 24 hours on a working day.
“The role-play enable me to have real experience on the sales training”
— Hidayah, Executive, Nutrition Consultant
“The trainer guide personally, so we able to focus and understand more on direct selling skills. “
— Asyraf, Sales Executive
“The closed session training were very helpful since the trainer can focused more to the attendees. “
— Diyana, Sales Executive
Days Left to Workshop Date
Course Instructor
Logarajah Thambyrajah
- Supported peers and led global cross-functional teams
- 30 years of Sales and Marketing experience lessons learned
or
Chan Kok Kuen / KK
- Relationship Building Training
- Insurance Consultant
- Property Developer and Retailers
- 39 years lessons learned
Interpersonal Selling Skills Training Schedule
- Workshop days: 2 days
- Time: 9:00am to 5:00pm
- Coffee and Lunch Breaks
Interpersonal Selling Skills Workshop Day 1
Module 1 – Product Differentiation and Customer Fit
Participants learn about the three aspects of a product or service. They learn how to differentiate these aspects and how to use these product aspects in sales conversations.
- The sales process and product customer fit · Lecture
- Listing the customer decision journey and their WIIFM · Workshop
- Explaining the product fit to customer needs · Group Activity
Module 2 – Product Presentation Skills
Participants learn how to present the product to the customer. They learn how to fit the product to customer needs. They learn how to use sales probes to propose and match customer needs.
- Product presentation skills · Lecture
- Creating the product presentation conversations with AIDA · Workshop
- Role-playing product presentation conversations · Group Activity
Interpersonal Selling Skills Workshop Day 2
Module 3 – Handling Customer Responses and Objections
Participants learn how to practice active listening. They learn how to differentiate customer responses and objections. They learn how to respond to clarify, and not react to customer statements.
- Customer responses and objections · Lecture
- Listing common customer responses and objections · Workshop
- Role-playing handling responses and objections · Group Activity
Module 4 – Closing the Sale
Participants learn a variety of sales closing techniques. They learn how to ask for the order. And how to manage the conversation to a close. They will practice the ABC technique of closing the sale.
- Sales closing techniques · Lecture
- Creating the sales closing conversations · Workshop
- Role-playing sales closing conversations · Group Activity
Interpersonal Selling Skills Public Training Dates
- Date: 19 to 20 February 2025
- Venue: Kognifi Office,Phileo Damansara 1, Selangor
- Time: 9:00am to 5:00pm
Interpersonal Selling Skills Public Training Prices
This training class is fully claimable from HRDCorp (HRDF)
- Individual Price: MYR 3,500 per person
- Group Price: To discuss based on pax
Call or WhatsApp +6011-6353 3599 (9am to 5pm, Mon-Fri)
HRDF (HRDCorp) Claimable Training Course
- This course training is an HRDCorp Claimable Course
- Can claim HRDF reimbursement from employer levy paid to HRDF
- This training course is an approved registered program with HRDCorp
HRDF (HRDCorp) Registered Training Provider
- This workshop organiser, Kognifi Sdn Bhd, is an HRDCorp registered training provider
- This training course is an approved registered program by Kognifi Sdn Bhd with HRDCorp
Contact Kognifi For More Details
Click the button below to contact Kognifi Customer Service (+6011-6353-3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Or send in the booking form below:
Training Class Booking
Send in this form to book your place in this class. And get our quotation to process payment or get your company’s HRD Corp grant approval.
