Interpersonal Selling Skills 1 Day Training Class
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Melayu
In this Interpersonal Selling Skills course, participants learn how to do interpersonal selling.
In this course, participants learn how to do interpersonal selling. Learn how to match customer needs to the products and services.
Learn how to manage customer responses and objections. And how to ask for the order and close the sale. Participants will be guided by the trainer and coached in a workshop style environment.
For the Interpersonal Selling Skills course, participants will do role plays with group evaluation, to demonstrate learning and to apply the lessons from the course.
Interpersonal Selling Skills course Objective
- How to fit customer needs to your product or service
- How to create sales probes to uncover what exactly the prospect wants
- How to handle objections and close the sale
- Participants will do sales role plays, evaluation and video feedback for improvements
Click the button below to contact Kognifi Customer Service (+6011-6353-3599) on a working day (Mon-Fri, 9am to 5pm) for your enquiry on training course classes.
Interpersonal Selling Skills Public Training Prices
This training class is fully claimable from HRDCorp (HRDF)
Group Price: To discuss based on pax
Individual Price: MYR 1,300 per person
Interpersonal Selling Skills Workshop | Morning Session
Module 1 – Relationship Building and Approach Client
Participants learn about the three aspects of a product or service. They learn how to differentiate these aspects and how to use these product aspects in sales conversations.
- The sales process and product customer fit · Lecture
- Listing the customer decision journey and their WIIFM · Workshop
- Explaining the product fit to customer needs · Group Activity
Module 2 – Sales Probes and Sales Process
Participants learn how to present the product to the customer. They learn how to fit the product to customer needs. They learn how to use sales probes to propose and match customer needs.
- Product presentation skills · Lecture
- Creating the product presentation conversations with AIDA · Workshop
- Role-playing product presentation conversations · Group Activity
Interpersonal Selling Skills Workshop | Evening Session
Module 3 – Sales Presentation
Participants learn how to practice active listening. They learn how to differentiate customer responses and objections. They learn how to respond to clarify, and not react to customer statements.
- Customer responses and objections · Lecture
- Listing common customer responses and objections · Workshop
- Role-playing handling responses and objections · Group Activity
Module 4 – Handling Customer Responses and Objections
Participants learn a variety of sales closing techniques. They learn how to ask for the order. And how to manage the conversation to a close. They will practice the ABC technique of closing the sale.
- Sales closing techniques · Lecture
- Creating the sales closing conversations · Workshop
- Role-playing sales closing conversations · Group Activity
Training Class Booking
Send in this form to book your place in this class. And get our quotation to process payment or get your company’s HRD Corp grant approval.
