Effective Supervisory Skills Training Classes

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Effective Supervisory Skills

Upcoming Classes:

• 30th to 31st March 2025 | Monday & Tuesday
• 25th to 26th May 2026 | Monday & Tuesday

This Effective Supervisory Skills Course is a two-day coaching workshop on how to:

• Understand the true roles and responsibilities of a supervisor
• Plan, lead, and carry out tasks using clear communication
• Apply a structured framework for effective delegation
• Handle conflicts and manage disciplinary issues
• Lead teams to achieve department or organizational goals
• Support and guide team members for better performance
• Maintain team harmony and motivate staff through good communication

Contact us NOW for a special early bird price.

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Days Left to Workshop Date

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Course Instructor

Effective Supervisory Skills Training Schedule

• Workshop days: 2 days
• Time: 9:00am to 5:00pm
• Coffee and Lunch Breaks

Effective Supervisory Skills Training Workshop Day 1

Module 1 · Understanding Your Role As Supervisor

This module helps participants grasp their evolving roles as key operations leaders, ensuring company strategies are executed with agility and EI for 2025 challenges.

Topics Covered:

• Defining Supervisory Roles vs. Managerial Roles
• SMART goal-setting challenge
• Aligning personal goals with organizational strategy using agile tools
• Ethical leadership and emotional intelligence in operations

Activities:

• Understanding roles and responsibilities of an effective supervisor · Lecture
• Group creation and pitch of goals with AI tool examples · Group Activity
• Leadership identity discussion · Workshop

Module 2 · Building A High-Performance Team

Participants will learn to create enthusiastic, inclusive teams supporting objectives, optimizing performance in hybrid/digital workspaces.  Participants learn how to build enthusiastic team players who will support department objectives, and in the process, learn to get the best performance out of every team member.

Topics Covered:

• Team dynamics and psychological safety
• Motivation theories (e.g., Maslow, Herzberg) with EI applications
• Building inclusive teams in diverse/hybrid workplaces

Activities:

• Human Knot Team Builder: Physical/verbal untangling for collaboration · Activity/Debrief
• Active Listening Relay: Paraphrase scenarios to fix communication errors · Workshop
• Motivation Mapping: Apply theories to cases · Activity/Debrief

Effective Supervisory Skills Training Workshop Day 2

Module 3 · Managing Conflict At The Workplace and Handling Misconduct

Participants will learn how to manage workplace conflicts effectively, defuse tension, and redirect focus toward productivity. They will also understand key steps in handling disciplinary or misconduct issues to maintain a positive and productive work environment.

Topics Covered:

• Conflict Resolution Models (e.g., Thomas-Kilmann)
• Preventing escalation through emotional intelligence
• Handling misconduct in hybrid teams (e.g., digital harassment)

Activities:

• Employment Act Procedure Walkthrough: on Act 1955 · Lecture
• Disciplinary Scenario Simulation: Group handling of cases to promote growth · Workshop
• Conflict Causes Role-Play: Pairs simulate disputes using models · Case Study/Group Activity

Module 4 · Sustaining A High-performance Team

This module helps teams build self-leadership and stay motivated to achieve goals with minimal supervision. Supervisors learn how to guide their teams to perform at their best using practical tools and resilience strategies.

Topics Covered:

• Advanced delegation frameworks (e.g., RACI Matrix) with AI Assistance
• Constructive Feedback Models (e.g., SBI – Situation-Behavior-Impact) for growth
• Building self-leadership, resilience, and innovation

Activities:

• Walking the Talk Commitment: Personal action plans · Lecture
• Delegation Role-Play: Practice with RACI and AI tools · Workshop
• SBI Feedback Practice: Role-play feedback scenarios · Group Activity

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Effective Supervisory Skills Public Workshop Dates

• Date: 30 to 31 March 2025
• Venue: Kognifi Office, Phileo Damansara 1, Selangor
• Time: 9:00am to 5:00pm

Workshop Prices

• Individual Price: MYR 3,500 per person
• Group Price: To discuss based on pax

Call or WhatsApp +6011-6353 3599 (9am to 5pm, Mon-Fri)

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Contact Kognifi For More Details

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