Conflict Resolution and Communication Skills Public Training Classes

This post is also available in: Melayu

Conflict Resolution and Communication Skills

Upcoming Classes:

• 3rd to 4th November 2025 | Monday & Tuesday
• 29th to 30th December 2025 | Monday & Tuesday

This Conflict Resolution and Communication Skills is a two-day coaching workshop:

• How to apply workplace communication skills that reduce legal risk
• How to recognise when conflict should be escalated formally
• How to understand the legal framework around employee rights, misconduct and grievances
• How to handle conflict resolution and documentation in compliance with Malaysian labour laws

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Or send in an enquiry form. We will respond within 24 hours on a working day.

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Days Left to Workshop Date

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Course Instructor

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Conflict Resolution and Communication Skills Training Schedule

• Workshop days: 2 days
• Time: 9:00am to 5:00pm
• Coffee and Lunch Breaks

Conflict Resolution and Communication Skills Workshop Day 1

Module 1 · Understanding Workplace Conflict and Principles of Effective Communication

In this course, participants will learn how to identify types of workplace conflict, understand the legal risks under Malaysian labour law, spot communication breakdowns, manage the influence of bias and assumptions and and communicate responsibly by using appropriate language in professional settings.

Topics Covered:

• Types of workplace conflict: individual, team, organisational.
• Legal implications and Malaysian Employment Law overview, including wrongful and constructive dismissal
• Verbal and non-verbal communication breakdowns
• Perception, bias, assumptions, and active listening skills
• Duty of care and avoiding discriminatory, harassing or defamatory language in communication

Activities:

• Learn key concepts of conflict and communication in the workplace · Lecture
• Practice communication skills to manage conflict effectively · Workshop
• Apply strategies to resolve conflict through scenario-based role-play · Group Activity

Module 2 · Managing Conflict with Emotional Intelligence and Effective Communication Styles

Participants will learn to manage emotions, handle workplace conflict professionally, distinguish between assertive and aggressive communication and apply legally sound strategies to prevent harassment and maintain respectful dialogue.

Topics Covered:

• Managing emotions and recognising personal emotional triggers in the workplace
• Identifying and addressing emotional harassment and bullying, regarding case law and best practices
• Handling emotionally charged situations while maintaining compliance with workplace policies
• Understanding communication styles and the legal impact of assertive vs. aggressive behaviour
• Applying assertiveness techniques and reframing aggressive language to reduce conflict and legal risk

Activities:

• Learn about emotional intelligence and legal aspects of communication · Lecture
• Practice managing emotions and using assertive communication · Workshop
• Role-play assertive responses to workplace conflict scenarios · Group Activity

Conflict Resolution and Communication Skills Workshop Day 2

Module 3 · Resolving Conflict Through Practical Strategies and Communication Tools

Participants will learn how to resolve workplace conflicts collaboratively, when to escalate issues formally, how to document communication and feedback correctly, apply the DESC model to de-escalate situations and handle complaints in line with Industrial Relations standards.

Topics Covered:

• Collaborative approaches to resolution and identifying when informal resolution is insufficient
• When to escalate issues to HR/formal grievance processes and the importance of documented communication and investigation
• DESC model and conflict de-escalation
• Giving feedback and how to document feedback or warnings correctly (to avoid future legal challenges)
• Handling complaints and defending decisions in line with Industrial Relations standards

Activities:

• Conflict resolution, escalation and documentation aligned with HR standards · Lecture
• DESC model and proper feedback documentation through scenarios · Workshop
• Role-plays to apply resolution, escalation and documentation skills · Group Activity

Module 4 · Mediation and Compliant Communication In Conflict Resolution

In this module, participants will learn to choose between informal and formal dispute resolution, grasp the roles of HR, managers and legal advisors, manage grievances, cultivate respectful communication to avert toxic behaviours and uphold compliance through clear HR policies and whistleblower protections.

Topics Covered:

• Understand the differences between informal and formal dispute resolution, including when each is appropriate
• Clarify the roles of HR, managers, and legal advisors in conflict resolution and compliance
• Distinguish between internal grievance handling and the formal domestic inquiry process
• Promote respectful communication as part of the organisation’s core values to prevent toxic behaviours
• Ensure compliance through clear HR policies, whistleblower protection, and structured reporting channels

Activities:

• Covers resolution methods, stakeholder roles, and compliance policies.· Lecture
• Practices grievance handling and policy application through case studies · Workshop
• Role-plays conflict resolution with escalation and communication strategies · Group Activity

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Conflict Resolution and Communication Skills Public Training Dates

• Date: 3 to 4 November 2025
• Venue: Kognifi Office,Phileo Damansara 1, Selangor
• Time: 9:00am to 5:00pm

Conflict Resolution and Communication Skills Public Training Prices

This training class is fully claimable from HRDCorp (HRDF)

• Individual Price: MYR 3,500 per person
• Group Price: To discuss based on pax

Call or WhatsApp +6011-6353 3599 (9am to 5pm, Mon-Fri)

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Contact Kognifi For More Details

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Or send in the booking form below: