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Customer Journey Training Course Description
Learn how and where the customer makes decisions. Learn the factors that influence customers on the decision paths during the buying process. Hands on exercises with templates to map the customer journey. Guidance on seeing the customer’s perspective and what they see.
- Knowing how to create a customer journey
- Knowing how to map sales conversations
- Able to create a customer journey
- Able to map sales conversations
- Learning Path: Marketing
- Learning Program: Marketing Communications
Recommended courses to take first
HRDF TTT Certified Trainer
The trainer for this digital marketing training course, Logarajah Thambyrajah, is TTT (Train The Trainer) certified by HRDF. He is an SEO Consultant and the principal consultant for Kognifi. Come and join the training course that we offer. Be trained by our experienced consultant and trainer with more than 30 years experience. With global lessons learned in Fortune 500 companies to share with participants.
Kognifi is a HRDF Training Provider
Kognifi is an approved training provider (TP) by HRDF. We are listed in the HRDF portal. You can search for Kognifi on this HRDF link. Kognifi is a marketing and consulting company for digital marketing services and corporate trainings in Malaysia. Kognifi provides HRDF claimable training in Malaysia. Kognifi has a list of in-house business management, sales and marketing trainings in Malaysia.
How To Order Our Training Courses
Determine the training course you want your team to attend Contact us to get the latest training course outline, pricing and schedule for one of the following types of training for your selected course.
- In-House Training
- Remote Online Training
- Public Training
We will then send you the official quotation for HRDF Levy grant application. This quotation will be digitally signed to verify that its from Kognifi Sdn Bhd.