{"id":26305,"date":"2024-07-15T15:46:22","date_gmt":"2024-07-15T07:46:22","guid":{"rendered":"https:\/\/www.kognifi.my\/kognifi\/mengendalikan-perbualan-sukar-dengan-keyakinan\/"},"modified":"2025-08-19T10:43:42","modified_gmt":"2025-08-19T02:43:42","slug":"mengendalikan-perbualan-sukar-dengan-keyakinan","status":"publish","type":"post","link":"https:\/\/www.kognifi.my\/ms\/pembangunan-perniagaan\/mengendalikan-perbualan-sukar-dengan-keyakinan\/","title":{"rendered":"Mengendalikan Perbualan Sukar dengan Keyakinan"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-handling-difficult-conversations-with-confidence\">Mengendalikan Perbualan Sukar dengan Keyakinan<\/h2>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"560\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Managing-Difficult-Conversations-Kognifi.jpg?resize=1000%2C560&#038;ssl=1\" alt=\"Menguruskan perbualan yang sukar - Kognifi\" class=\"wp-image-26252\" style=\"width:626px;height:auto\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Managing-Difficult-Conversations-Kognifi.jpg?w=1000&amp;ssl=1 1000w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Managing-Difficult-Conversations-Kognifi.jpg?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Managing-Difficult-Conversations-Kognifi.jpg?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Managing-Difficult-Conversations-Kognifi.jpg?resize=690%2C386&amp;ssl=1 690w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\">Menguruskan perbualan yang sukar<\/a> &#8211; Kognifi<\/figcaption><\/figure>\n<\/div>\n<p>Perbualan yang sukar adalah bahagian yang tidak dapat dielakkan dari mana-mana tempat kerja, tetapi menguruskannya dengan keyakinan dan profesionalisme dapat meningkatkan hasil dengan ketara dan mengekalkan persekitaran kerja yang positif.  <\/p>\n\n<p>Sama ada menangani isu prestasi, menyelesaikan konflik atau menyampaikan berita buruk, mengendalikan perbualan ini dengan berkesan adalah penting.<\/p>\n\n<p>Dalam siaran ini, kami akan menyediakan <a href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\">strategi dan petua untuk menguruskan perbualan yang sukar<\/a> di tempat kerja dengan yakin.<\/p>\n\n<p>Ketahui <a href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\">petua cara mengendalikan perbualan yang sukar<\/a> dengan Kognifi.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:16% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"708\" height=\"675\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=708%2C675&#038;ssl=1\" alt=\"Kognifi Square Logo\" class=\"wp-image-19755 size-medium\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?w=708&amp;ssl=1 708w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=300%2C286&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=690%2C658&amp;ssl=1 690w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Klik butang di bawah untuk menghubungi Perkhidmatan Pelanggan Kognifi (<a href=\"tel:+60109143599\" data-type=\"tel\" data-id=\"tel:+601163533599\">+6010-914 3599<\/a>) pada hari bekerja (Isnin-Jumaat, 9 pagi hingga 5 petang) untuk pertanyaan anda mengenai kelas kursus latihan.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-send-a-message\">\n<div class=\"wp-block-jetpack-whatsapp-button aligncenter is-color-dark\"><a class=\"whatsapp-block__button\" href=\"https:\/\/api.whatsapp.com\/send?phone=60109143599&amp;text=Hi%2C%20I%20have%20questions%20on%20Kognifi%20training%20course.%20%20My%20name%20is%3A%20%20\" style=\"background-color:#25D366;color:#fff\" target=\"_blank\" rel=\"noopener noreferrer\">Sembang di WhatsApp<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>Atau hantar borang pertanyaan. Kami akan bertindak balas dalam masa 24 jam pada hari bekerja. <\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-the-importance-of-handling-difficult-conversations\">Kepentingan Mengendalikan Perbualan Sukar<\/h2>\n\n<p>Perbualan yang sukar, jika tidak diuruskan dengan betul, boleh menyebabkan salah faham, kebencian, dan persekitaran kerja toksik.  <\/p>\n\n<p>Walau bagaimanapun, menangani isu-isu secara langsung boleh <a href=\"https:\/\/www.kognifi.my\/ms\/hrd-corp-ms\/membangunkan-kemahiran-mendengar-dan-empati-aktif\/\">membawa kepada hubungan yang lebih baik<\/a>, prestasi yang lebih baik, dan pasukan yang lebih padu.  <\/p>\n\n<p>Dapat menavigasi perbualan ini dengan yakin memastikan bahawa isu-isu diselesaikan secara membina, dan semua pihak merasa didengar dan dihormati.<\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button gb-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-custom-font-size wp-element-button\" href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\" style=\"border-radius:5px;color:#ffffff;background-color:#dd3333;padding-top:10px;padding-right:1em;padding-bottom:10px;padding-left:1em;font-size:20px;line-height:1.2\">Dapatkan maklumat lanjut<\/a><\/div>\n<\/div>\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Anda boleh membaca blog <a href=\"https:\/\/www.kognifi.my\/ms\/komunikasi\/seni-berkomunikasi-visi-anda-sebagai-pemimpin\/\">&#8220;Seni menyampaikan visi anda sebagai pemimpin&#8221;<\/a> untuk mendapatkan lebih banyak teknik untuk menyampaikan visi dan idea dengan <a href=\"https:\/\/www.kognifi.my\/ms\/pembangunan-perniagaan\/kemahiran-komunikasi-berkesan-dalam-dunia-kerja-jauh\/\">berkesan<\/a> untuk memberi inspirasi dan motivasi kepada pasukan. <a href=\"https:\/\/www.kognifi.my\/ms\/komunikasi\/seni-berkomunikasi-visi-anda-sebagai-pemimpin\/\">Baca lebih lanjut<\/a>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-strategies-for-managing-difficult-conversations\">Strategi untuk Menguruskan Perbualan Sukar<\/h2>\n\n<p><strong>1. Sediakan terlebih dahulu<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Penyediaan adalah kunci untuk mengendalikan perbualan yang sukar dengan jayanya.  <\/li>\n\n\n\n<li>Sebelum memulakan perbualan, kumpulkan semua maklumat yang relevan, dan pertimbangkan hasil yang ingin anda capai.  <\/li>\n\n\n\n<li>Rancang perkara utama anda dan jangkakan tindak balas yang berpotensi untuk memastikan anda bersedia menanganinya dengan tenang dan berkesan.<\/li>\n<\/ul>\n\n<p><strong>2. Amalkan Mendengar Aktif<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mendengar secara aktif adalah penting semasa perbualan yang sukar.<\/li>\n\n\n\n<li>Benarkan orang lain untuk menyatakan pandangan mereka tanpa gangguan, dan tunjukkan bahawa anda benar-benar mendengar dengan memikirkan apa yang mereka katakan dan bertanya soalan yang menjelaskan.  <\/li>\n\n\n\n<li>Pendekatan ini membantu membina kepercayaan dan menunjukkan bahawa anda menghargai perspektif mereka.<\/li>\n<\/ul>\n\n<p><strong>3. Tetap tenang dan tenang<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mengekalkan ketenangan adalah penting apabila mengendalikan perbualan yang sukar.  <\/li>\n\n\n\n<li>Tetap tenang, kawal emosi anda, dan bercakap dengan nada yang stabil dan yakin.  <\/li>\n\n\n\n<li>Elakkan daripada bertahan atau agresif, kerana ini boleh meningkatkan keadaan.  <\/li>\n\n\n\n<li>Tumpukan pada isu di tangan dan bukannya serangan peribadi.<\/li>\n<\/ul>\n\n<p><strong>4. Fokus pada Penyelesaian<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Arahkan perbualan ke arah mencari penyelesaian dan bukannya memikirkan masalah.  <\/li>\n\n\n\n<li>Bekerjasama dengan orang lain untuk mengenal pasti langkah-langkah yang boleh diambil tindakan yang boleh diambil untuk menangani isu tersebut.  <\/li>\n\n\n\n<li>Pendekatan ini membina rasa kerja berpasukan dan menunjukkan bahawa anda komited untuk mencari hasil yang positif.<\/li>\n<\/ul>\n\n<p>Di Kognifi, kami menawarkan <a href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\">program latihan khusus<\/a> yang direka untuk meningkatkan kemahiran komunikasi anda dan melengkapkan anda dengan alat yang diperlukan untuk menguruskan perbualan yang sukar dengan berkesan.  <\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button gb-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-custom-font-size wp-element-button\" href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-kemahiran-komunikasi-perniagaan\/\" style=\"border-radius:5px;color:#ffffff;background-color:#dd3333;padding-top:10px;padding-right:1em;padding-bottom:10px;padding-left:1em;font-size:20px;line-height:1.2\">Ketahui lebih lanjut<\/a><\/div>\n<\/div>\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-contact-kognifi-for-expert-training\">Hubungi Kognifi untuk Latihan Pakar<\/h2>\n\n<p>Mengendalikan perbualan yang sukar dengan yakin adalah kemahiran penting bagi mana-mana profesional.  <\/p>\n\n<p><a href=\"https:\/\/www.kognifi.my\/ms\/shamini-arumugam\/\">Jurulatih kami yang berpengalaman<\/a>, <a href=\"https:\/\/www.kognifi.my\/ms\/shamini-arumugam\/\">Shamini Arumugam<\/a> menyediakan strategi praktikal untuk membantu anda menavigasi interaksi yang mencabar ini dengan keyakinan dan profesionalisme.<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"641\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=640%2C641&#038;ssl=1\" alt=\"Jurulatih Kognifi untuk Sumber Manusia -Shamini Arumugam\" class=\"wp-image-27344\" style=\"width:199px;height:auto\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption class=\"wp-element-caption\">Jurulatih Kognifi untuk Sumber Manusia -Shamini Arumugam<\/figcaption><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-video aligncenter wp-block-embed is-type-video is-provider-videopress\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"VideoPress Video Player\" aria-label='VideoPress Video Player' width='500' height='281' src='https:\/\/videopress.com\/embed\/5YGYE5UG?cover=1&amp;posterUrl=https%3A%2F%2Fwww.kognifi.my%2Fwp-content%2Fuploads%2Fpeople-management-course-instructor-harmendar-singh_mp4_avc_240p.original.jpg&amp;preloadContent=metadata&amp;useAverageColor=1&amp;hd=0' frameborder='0' allowfullscreen data-resize-to-parent=\"true\" allow='clipboard-write'><\/iframe><script src='https:\/\/v0.wordpress.com\/js\/next\/videopress-iframe.js?m=1674852142'><\/script>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" data-id=\"29318\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?resize=1024%2C768&#038;ssl=1\" alt=\"Bengkel Bimbingan Kemahiran Komunikasi Perniagaan - Kognifi.\" class=\"wp-image-29318\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?resize=1024%2C768&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?resize=768%2C576&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?resize=690%2C518&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Business-Communication-Skills-Coaching-Workshop-Kognifi-1.jpg?w=1100&amp;ssl=1 1100w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Bengkel Bimbingan Kemahiran Komunikasi Perniagaan &#8211; Kognifi<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" data-id=\"29320\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/\/Communication-Skills-Training-Class-Kognifi-1.jpg?resize=1024%2C461&#038;ssl=1\" alt=\"Kelas Latihan Kemahiran Komunikasi - Kognifi\" class=\"wp-image-29320\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Communication-Skills-Training-Class-Kognifi-1.jpg?resize=1024%2C461&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Communication-Skills-Training-Class-Kognifi-1.jpg?resize=300%2C135&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Communication-Skills-Training-Class-Kognifi-1.jpg?resize=768%2C346&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Communication-Skills-Training-Class-Kognifi-1.jpg?resize=690%2C311&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Communication-Skills-Training-Class-Kognifi-1.jpg?w=1100&amp;ssl=1 1100w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Kelas Latihan Kemahiran Komunikasi &#8211; Kognifi<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"668\" data-id=\"26255\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/\/Active-Listening-Activity-Kognifi-Training.jpg?resize=1024%2C668&#038;ssl=1\" alt=\"Aktiviti Mendengar Aktif - Latihan Kognifi\" class=\"wp-image-26255\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Active-Listening-Activity-Kognifi-Training.jpg?resize=1024%2C668&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Active-Listening-Activity-Kognifi-Training.jpg?resize=300%2C196&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Active-Listening-Activity-Kognifi-Training.jpg?resize=768%2C501&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Active-Listening-Activity-Kognifi-Training.jpg?resize=690%2C450&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Active-Listening-Activity-Kognifi-Training.jpg?w=1100&amp;ssl=1 1100w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Aktiviti Mendengar Aktif &#8211; Latihan Kognifi<\/figcaption><\/figure>\n<\/figure>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><a href=\"https:\/\/www.kognifi.my\/ms\/shamini-arumugam\/\">Shamini<\/a> merupakan pakar latihan dan pembangunan dengan pengalaman lebih daripada 20 tahun, terutamanya dalam bidang <a href=\"https:\/\/www.kognifi.my\/ms\/kelas-latihan-kemahiran-komunikasi-perniagaan\/\">Komunikasi dan Pembangunan<\/a>, <a href=\"https:\/\/www.kognifi.my\/ms\/kelas-latihan-awam-sumber-manusia\/\">Amalan Sumber Manusia<\/a>, dan <a href=\"https:\/\/www.kognifi.my\/ms\/?page_id=19850\">Kepimpinan dan Bimbingan<\/a>.<\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.kognifi.my\/ms\/kelas-latihan-kemahiran-komunikasi-perniagaan\/\">Tempah tempat duduk anda sekarang<\/a><\/div>\n<\/div>\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-ready-to-improve-your-communication-skills\">Bersedia untuk meningkatkan kemahiran komunikasi anda?  <\/h3>\n\n<p>Hubungi perunding latihan Kognifi hari ini untuk mengetahui lebih lanjut mengenai program kami dan bagaimana kami boleh membantu anda mencapai matlamat anda.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:16% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"708\" height=\"675\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=708%2C675&#038;ssl=1\" alt=\"Kognifi Square Logo\" class=\"wp-image-19755 size-medium\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?w=708&amp;ssl=1 708w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=300%2C286&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Square-Logo_White-Background.jpg?resize=690%2C658&amp;ssl=1 690w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Klik butang di bawah untuk menghubungi Perkhidmatan Pelanggan Kognifi (<a href=\"tel:+60109143599\" data-type=\"tel\" data-id=\"tel:+601163533599\">+6010-914 3599<\/a>) pada hari bekerja (Isnin-Jumaat, 9 pagi hingga 5 petang) untuk pertanyaan anda mengenai kelas kursus latihan.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-send-a-message\">\n<div class=\"wp-block-jetpack-whatsapp-button aligncenter is-color-dark\"><a class=\"whatsapp-block__button\" href=\"https:\/\/api.whatsapp.com\/send?phone=60109143599&amp;text=Hi%2C%20I%20have%20questions%20on%20Kognifi%20training%20course.%20%20My%20name%20is%3A%20%20\" style=\"background-color:#25D366;color:#fff\" target=\"_blank\" rel=\"noopener noreferrer\">Sembang di WhatsApp<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>Jangan ragu untuk menghubungi kami untuk maklumat lanjut atau menjadualkan perundingan.  <\/p>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-bfbda88b6340ef64fa6892b68740bd1e\" style=\"color:#000000\"><strong>Mari bekerjasama untuk meningkatkan kemahiran komunikasi anda dan mewujudkan tempat kerja yang lebih harmoni!<\/strong><\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs-about-handling-difficult-conversations\">Soalan Lazim mengenai Mengendalikan Perbualan Sukar<\/h2>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1720768667616\"><strong class=\"schema-faq-question\">Apakah beberapa kesilapan biasa yang perlu dielakkan semasa perbualan yang sukar?<\/strong> <p class=\"schema-faq-answer\">&#8211; Kesilapan biasa termasuk mengganggu orang lain, menjadi pertahanan, tidak menyediakan secukupnya, dan hanya memberi tumpuan kepada masalah dan bukannya mencari penyelesaian.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1720768685485\"><strong class=\"schema-faq-question\">Bagaimanakah saya boleh bertenang semasa perbualan yang sukar?<\/strong> <p class=\"schema-faq-answer\">&#8211; Amalkan pernafasan dalam, kekal fokus pada fakta-fakta, dan ingatkan diri anda tentang hasil yang diinginkan. Penyediaan dan mendengar aktif juga boleh membantu anda kekal tenang.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1720768706020\"><strong class=\"schema-faq-question\">Mengapa mendengar aktif penting dalam perbualan yang sukar?<\/strong> <p class=\"schema-faq-answer\">&#8211; Mendengar aktif membantu membina kepercayaan, memastikan bahawa kedua-dua pihak merasa didengar dan difahami, dan boleh membawa kepada penyelesaian dan penyelesaian masalah yang lebih berkesan.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1720768721060\"><strong class=\"schema-faq-question\">Bagaimana jika perbualan menjadi terlalu panas?<\/strong> <p class=\"schema-faq-answer\">&#8211; Sekiranya perbualan menjadi terlalu panas, tidak mengapa untuk berehat dan berdamai apabila kedua-dua pihak mempunyai masa untuk menyejukkan diri. Bertenang dan mencadangkan jeda boleh menghalang peningkatan selanjutnya.<\/p> <\/div> <\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-contact-us-for-training-class-detail\">Hubungi Kami Untuk Butiran Kelas Latihan<\/h2>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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                      <p class='gform_description'>Send us your request for training.\r\nWe can customise the training and get the trainers per your training objectives.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_22'  action='\/ms\/wp-json\/wp\/v2\/posts\/26305' data-formid='22' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"153\" \/>\n\t\t\t\t\t\t<script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\n\t\t\t\t\t<\/div><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfL9vYUAAAAAIhIZGNxkRqvzXhPsdmPC-Fqy6Zf' data-tabindex='0'><input id=\"input_e9d67fa1ca9735ed9e3bd635982091d6\" 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field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><a id=\"enquiry\"><\/a><\/div><fieldset id=\"field_22_4\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Training Course Needed:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_22_4'><div class='gchoice gchoice_22_4_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.1' type='checkbox'  value='Sales Training Courses'  id='choice_22_4_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_22_4_1' id='label_22_4_1' class='gform-field-label gform-field-label--type-inline'>Sales Training Courses<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_22_4_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.2' type='checkbox'  value='Strategic Business and Marketing Courses'  id='choice_22_4_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_22_4_2' id='label_22_4_2' class='gform-field-label gform-field-label--type-inline'>Strategic Business and Marketing Courses<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_22_4_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.3' type='checkbox'  value='People Management Training Courses'  id='choice_22_4_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_22_4_3' id='label_22_4_3' class='gform-field-label gform-field-label--type-inline'>People Management Training Courses<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_22_4_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_4.4' type='checkbox'  value='Project Management Training Course'  id='choice_22_4_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_22_4_4' id='label_22_4_4' class='gform-field-label gform-field-label--type-inline'>Project Management Training Course<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_22_5\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_5'>Your Objective For The Selected Training<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_22_5' class='textarea small'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_22_10\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Expected Payment Method<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_10'>\n\t\t\t<div class='gchoice gchoice_22_10_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='Bank Transfer'  id='choice_22_10_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_0' id='label_22_10_0' class='gform-field-label gform-field-label--type-inline'>Bank Transfer<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='HRDCorp (HRDF)'  id='choice_22_10_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_1' id='label_22_10_1' class='gform-field-label gform-field-label--type-inline'>HRDCorp (HRDF)<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_10_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_10' type='radio' value='ePerolehan'  id='choice_22_10_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_10_2' id='label_22_10_2' class='gform-field-label gform-field-label--type-inline'>ePerolehan<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_22_6\" class=\"gfield gfield--type-number gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_6'>Estimated Number of Participants<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_6' id='input_22_6' type='number' step='any'   value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"  \/><\/div><\/div><fieldset id=\"field_22_22\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Training Type<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_22_22'>\n\t\t\t<div class='gchoice gchoice_22_22_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='In-House Group Training (at your office or your venue of choice)'  id='choice_22_22_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_22_0' id='label_22_22_0' class='gform-field-label gform-field-label--type-inline'>In-House Group Training (at your office or your venue of choice)<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_22_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Public Training (at Kognifi office or hotel in KL\/PJ)'  id='choice_22_22_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_22_1' id='label_22_22_1' class='gform-field-label gform-field-label--type-inline'>Public Training (at Kognifi office or hotel in KL\/PJ)<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_22_22_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Online Training (via Zoom)'  id='choice_22_22_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_22_22_2' id='label_22_22_2' class='gform-field-label gform-field-label--type-inline'>Online Training (via Zoom)<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_22_11\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_11'>Expected Training Date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_22_11' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_22_12\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_22_12'>Your Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_22_12' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_22_14\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix no_first_name no_middle_name has_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_22_14'>\n                            \n                            \n                            \n                            <span 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Sama ada menangani isu prestasi, menyelesaikan konflik atau menyampaikan berita buruk, mengendalikan perbualan ini dengan berkesan adalah penting. Dalam siaran [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":26251,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"content-sidebar","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4594,7601,4018,98,3241],"tags":[7918,7765,8039,7916],"class_list":{"0":"post-26305","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-hrd-corp-ms","8":"category-komunikasi","9":"category-kwpsm","10":"category-latihan","11":"category-pembangunan-perniagaan","12":"tag-eksekutif","13":"tag-kemahiran-komunikasi","14":"tag-komunikasi","15":"tag-pengurus","16":"entry"},"yoast_head":"<!-- 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