{"id":29516,"date":"2025-07-15T15:37:23","date_gmt":"2025-07-15T07:37:23","guid":{"rendered":"https:\/\/www.kognifi.my\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/"},"modified":"2026-08-25T14:48:07","modified_gmt":"2026-08-25T06:48:07","slug":"penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam","status":"publish","type":"page","link":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/","title":{"rendered":"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam"},"content":{"rendered":"\n<h2 id=\"h-conflict-resolution-and-communication-skills\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Penyelesaian Konflik dan Kemahiran Komunikasi<\/h2>\n\n<h3 id=\"h-upcoming-classes\" class=\"wp-block-heading\">Kelas Akan Datang:<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>30 September hingga 1 Oktober 2026 | Rabu &amp; Khamis<\/li>\n\n\n\n<li>1 hingga 2 Februari 2027 | Isnin &amp; Selasa<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-penyelesaian-konflik-dan-kemahiran-komunikasi\/\">Penyelesaian Konflik dan Kemahiran Komunikasi<\/a> ini ialah bengkel bimbingan selama dua hari:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Cara menggunakan kemahiran komunikasi di tempat kerja yang mengurangkan risiko undang-undang<\/li>\n\n\n\n<li>Bagaimana untuk mengenali bila konflik perlu meningkat secara rasmi<\/li>\n\n\n\n<li>Bagaimana untuk memahami rangka kerja undang-undang mengenai hak, salah laku dan rungutan pekerja<\/li>\n\n\n\n<li>Cara mengendalikan penyelesaian konflik dan dokumentasi dengan mematuhi undang-undang buruh Malaysia<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:16% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=1024%2C1024&#038;ssl=1\" alt=\"Kognifi Logo\" class=\"wp-image-32213 size-medium\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=690%2C690&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=50%2C50&amp;ssl=1 50w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?w=1536&amp;ssl=1 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Klik butang di bawah untuk menghubungi Perkhidmatan Pelanggan Kognifi (<a href=\"tel:+60109143599\" data-type=\"tel\" data-id=\"tel:+601163533599\">+6010-914 3599<\/a>) pada hari bekerja (Isnin-Jumaat, 9 pagi hingga 5 petang) untuk pertanyaan anda mengenai kelas kursus latihan.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-send-a-message\">\n<div class=\"wp-block-jetpack-whatsapp-button aligncenter is-color-dark\"><a class=\"whatsapp-block__button\" href=\"https:\/\/api.whatsapp.com\/send?phone=60109143599&#038;text=Hi%2C%20I%20have%20questions%20on%20Kognifi%20training%20course.%20%20My%20name%20is%3A%20%20\" style=\"background-color:#25D366;color:#fff\" target=\"_blank\" rel=\"noopener noreferrer\">Sembang di WhatsApp<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"wp-block-paragraph\">Atau hantar borang pertanyaan. Kami akan bertindak balas dalam masa 24 jam pada hari bekerja. <\/p>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-css-opacity is-style-default\" \/>\n\n<h2 id=\"h-days-left-to-workshop-date\" class=\"wp-block-heading\">Hari Berbaki untuk Tarikh Bengkel<\/h2>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1001\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=1000%2C1001&#038;ssl=1\" alt=\"Latihan Penyelesaian Konflik dan Kemahiran Komunikasi - Risalah Kognifi\" class=\"wp-image-32519\" style=\"width:604px;height:auto\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?w=1000&amp;ssl=1 1000w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=768%2C769&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=690%2C691&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/bl-crc-conflict-resolution-flyer-2026.jpg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Latihan Kemahiran Penyelesaian Konflik dan Komunikasi &#8211; Kognifi  <\/figcaption><\/figure>\n<\/div><div\n\t\tclass=\"align wp-block-ctb-countdown-time\"\tid='ctbCountdownTime-1'\n\tdata-attributes='{&quot;destDate&quot;:&quot;2026-09-30T09:00:00&quot;,&quot;align&quot;:&quot;&quot;,&quot;layout&quot;:&quot;default&quot;,&quot;isResponsive&quot;:true,&quot;boxIsInline&quot;:false,&quot;boxPosition&quot;:&quot;center&quot;,&quot;isLabels&quot;:true,&quot;isDays&quot;:true,&quot;daysLabel&quot;:&quot;Days&quot;,&quot;isHours&quot;:true,&quot;hoursLabel&quot;:&quot;Hours&quot;,&quot;isMinutes&quot;:true,&quot;minutesLabel&quot;:&quot;Minutes&quot;,&quot;isSeconds&quot;:true,&quot;secondsLabel&quot;:&quot;Seconds&quot;,&quot;isExpired&quot;:false,&quot;hideOn0&quot;:false,&quot;hideOnMobile&quot;:false,&quot;hideOnTablet&quot;:false,&quot;prefixSuffixDirection&quot;:&quot;row&quot;,&quot;prefixText&quot;:&quot;&quot;,&quot;suffixButtonText&quot;:&quot;&quot;,&quot;suffixButtonUrl&quot;:&quot;#&quot;,&quot;addID&quot;:&quot;&quot;,&quot;addClass&quot;:&quot;&quot;,&quot;addCSS&quot;:&quot;&quot;,&quot;width&quot;:&quot;0px&quot;,&quot;background&quot;:{&quot;color&quot;:&quot;#0000&quot;},&quot;padding&quot;:{&quot;vertical&quot;:&quot;10px&quot;,&quot;horizontal&quot;:&quot;15px&quot;},&quot;shadow&quot;:[],&quot;alignment&quot;:&quot;center&quot;,&quot;boxBG&quot;:{&quot;type&quot;:&quot;gradient&quot;,&quot;color&quot;:&quot;#146EF5&quot;,&quot;gradient&quot;:&quot;linear-gradient(135deg, #0040E3, #18D4FD)&quot;},&quot;boxWidth&quot;:&quot;170px&quot;,&quot;boxHeight&quot;:&quot;120px&quot;,&quot;boxSpace&quot;:&quot;30px&quot;,&quot;boxBorder&quot;:{&quot;radius&quot;:&quot;5%&quot;},&quot;boxShadow&quot;:[],&quot;digitTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:&quot;48px&quot;,&quot;tablet&quot;:&quot;40px&quot;,&quot;mobile&quot;:&quot;32px&quot;}},&quot;digitColor&quot;:&quot;#fff&quot;,&quot;labelTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:&quot;18px&quot;,&quot;tablet&quot;:&quot;17px&quot;,&quot;mobile&quot;:&quot;16px&quot;}},&quot;labelColor&quot;:&quot;#fff&quot;,&quot;isDaysSingleStyle&quot;:false,&quot;daysBG&quot;:{&quot;type&quot;:&quot;gradient&quot;,&quot;color&quot;:&quot;#146EF5&quot;,&quot;gradient&quot;:&quot;linear-gradient(135deg, #0040E3, #18D4FD)&quot;},&quot;daysDigitColor&quot;:&quot;#fff&quot;,&quot;daysLabelColor&quot;:&quot;#fff&quot;,&quot;isHoursSingleStyle&quot;:false,&quot;hoursBG&quot;:{&quot;type&quot;:&quot;gradient&quot;,&quot;color&quot;:&quot;#146EF5&quot;,&quot;gradient&quot;:&quot;linear-gradient(135deg, #0040E3, #18D4FD)&quot;},&quot;hoursDigitColor&quot;:&quot;#fff&quot;,&quot;hoursLabelColor&quot;:&quot;#fff&quot;,&quot;isMinutesSingleStyle&quot;:false,&quot;minutesBG&quot;:{&quot;type&quot;:&quot;gradient&quot;,&quot;color&quot;:&quot;#146EF5&quot;,&quot;gradient&quot;:&quot;linear-gradient(135deg, #0040E3, #18D4FD)&quot;},&quot;minutesDigitColor&quot;:&quot;#fff&quot;,&quot;minutesLabelColor&quot;:&quot;#fff&quot;,&quot;isSecondsSingleStyle&quot;:false,&quot;secondsBG&quot;:{&quot;type&quot;:&quot;gradient&quot;,&quot;color&quot;:&quot;#146EF5&quot;,&quot;gradient&quot;:&quot;linear-gradient(135deg, #0040E3, #18D4FD)&quot;},&quot;secondsDigitColor&quot;:&quot;#fff&quot;,&quot;secondsLabelColor&quot;:&quot;#fff&quot;,&quot;isSep&quot;:false,&quot;sepType&quot;:&quot;:&quot;,&quot;sepSize&quot;:52,&quot;sepColor&quot;:&quot;#146EF5&quot;,&quot;prefixTextTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:&quot;15px&quot;}},&quot;prefixTextColor&quot;:&quot;#222&quot;,&quot;suffixButtonTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:&quot;16px&quot;}},&quot;suffixButtonColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;#222&quot;},&quot;suffixButtonPadding&quot;:{&quot;vertical&quot;:&quot;14px&quot;,&quot;horizontal&quot;:&quot;28px&quot;},&quot;isDismiss&quot;:false,&quot;dismissColor&quot;:&quot;#333&quot;}'\n\tdata-content='&quot;&quot;'\n><\/div>\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 class=\"wp-block-heading\" id=\"h-course-instructor\">Pengajar Kursus<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"641\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=640%2C641&#038;ssl=1\" alt=\"Jurulatih Kognifi untuk Sumber Manusia -Shamini Arumugam\" class=\"wp-image-27344\" style=\"width:170px;height:auto\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Shamini-profile-picture-1.jpg?resize=50%2C50&amp;ssl=1 50w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" id=\"h-shamini-arumugam-ma\" style=\"color:#007bff\">Shamini Arumugam MA<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shamini Arumugam, ialah<a href=\"https:\/\/www.kognifi.my\/ms\/jurulatih-dan-pengajar-bertauliah-hrdf\/\"> TTT (Train The Trainer) yang diperakui oleh HRD Corp.<\/a> <\/li>\n\n\n\n<li>20 tahun pengajaran yang dipelajari dalam Pengurusan Sumber Manusia, Pematuhan Undang-undang, dan Kepimpinan Korporat.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.kognifi.my\/ms\/shamini-arumugam\/\">Profil Jurulatih Kepimpinan Korporat dan Pengurusan Insan Penuh<\/a><\/p>\n<\/div>\n<\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 id=\"h-conflict-resolution-and-communication-skills-training-schedule\" class=\"wp-block-heading\">Jadual Latihan Penyelesaian Konflik dan Kemahiran Komunikasi<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Hari bengkel: 2 hari<\/li>\n\n\n\n<li>Masa: 9:00 pagi hingga 5:00 petang<\/li>\n\n\n\n<li>Rehat Kopi dan Makan Tengah Hari<\/li>\n<\/ul>\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 id=\"h-conflict-resolution-and-communication-skills-workshop-day-1\" class=\"wp-block-heading\">Bengkel Penyelesaian Konflik dan Kemahiran Komunikasi Hari 1<\/h3>\n\n<h4 id=\"h-module-1-understanding-workplace-conflict-and-principles-of-effective-communication\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Modul 1 \u00b7 Memahami Konflik Tempat Kerja dan Prinsip Komunikasi Berkesan<\/h4>\n\n<p class=\"wp-block-paragraph\">Dalam kursus ini, peserta akan belajar bagaimana untuk mengenal pasti jenis konflik di tempat kerja, memahami risiko undang-undang di bawah undang-undang buruh Malaysia, mengesan kerosakan komunikasi, menguruskan pengaruh berat sebelah dan andaian dan berkomunikasi secara bertanggungjawab dengan menggunakan bahasa yang sesuai dalam persekitaran profesional.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Topik yang Diliputi:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Jenis konflik di tempat kerja: individu, pasukan, organisasi.<\/li>\n\n\n\n<li>Implikasi undang-undang dan gambaran keseluruhan Undang-undang Pekerjaan Malaysia, termasuk pemecatan salah dan konstruktif<\/li>\n\n\n\n<li>Kerosakan komunikasi lisan dan bukan lisan<\/li>\n\n\n\n<li>Persepsi, berat sebelah, andaian, dan kemahiran mendengar aktif<\/li>\n\n\n\n<li>Kewajipan penjagaan dan mengelakkan bahasa diskriminasi, mengganggu atau memfitnah dalam komunikasi<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Aktiviti:<\/strong><\/p>\n\n<ul style=\"background-color:#f6f6f7\" class=\"wp-block-list has-background\">\n<li>Pelajari konsep utama konflik dan komunikasi di tempat kerja \u00b7 Kuliah<\/li>\n\n\n\n<li>Amalkan kemahiran komunikasi untuk menguruskan konflik dengan berkesan \u00b7 Bengkel<\/li>\n\n\n\n<li>Gunakan strategi untuk menyelesaikan konflik melalui main peranan berasaskan senario \u00b7 Aktiviti Kumpulan<\/li>\n<\/ul>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 id=\"h-module-2-managing-conflict-with-emotional-intelligence-and-effective-communication-styles\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Modul 2 \u00b7 Menguruskan Konflik dengan Kecerdasan Emosi dan Gaya Komunikasi yang Berkesan<\/h4>\n\n<p class=\"wp-block-paragraph\">Peserta akan belajar menguruskan emosi, mengendalikan konflik di tempat kerja secara profesional, membezakan antara komunikasi yang tegas dan agresif dan menggunakan strategi yang kukuh dari segi undang-undang untuk mencegah gangguan dan mengekalkan dialog yang menghormati.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Topik yang Diliputi:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Menguruskan emosi dan mengenali pencetus emosi peribadi di tempat kerja<\/li>\n\n\n\n<li>Mengenal pasti dan menangani gangguan emosi dan buli, mengenai undang-undang kes dan amalan terbaik<\/li>\n\n\n\n<li>Mengendalikan situasi yang penuh emosi sambil mengekalkan pematuhan terhadap dasar tempat kerja<\/li>\n\n\n\n<li>Memahami gaya komunikasi dan kesan undang-undang tingkah laku tegas berbanding agresif<\/li>\n\n\n\n<li>Menggunakan teknik ketegasan dan merangka semula bahasa agresif untuk mengurangkan konflik dan risiko undang-undang<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Aktiviti:<\/strong><\/p>\n\n<ul style=\"background-color:#f6f6f7\" class=\"wp-block-list has-background\">\n<li>Ketahui tentang kecerdasan emosi dan aspek undang-undang komunikasi \u00b7 Kuliah<\/li>\n\n\n\n<li>Amalkan menguruskan emosi dan menggunakan komunikasi asertif \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan tindak balas asertif kepada senario konflik di tempat kerja \u00b7 Aktiviti Kumpulan<\/li>\n<\/ul>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 id=\"h-conflict-resolution-and-communication-skills-workshop-day-2\" class=\"wp-block-heading\">Bengkel Penyelesaian Konflik dan Kemahiran Komunikasi Hari 2<\/h3>\n\n<h4 id=\"h-module-3-resolving-conflict-through-practical-strategies-and-communication-tools\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Modul 3 \u00b7 Menyelesaikan Konflik Melalui Strategi Praktikal dan Alat Komunikasi<\/h4>\n\n<p class=\"wp-block-paragraph\">Peserta akan belajar bagaimana untuk menyelesaikan konflik di tempat kerja secara kolaboratif, bila untuk meningkatkan isu secara rasmi, bagaimana untuk mendokumentasikan komunikasi dan maklum balas dengan betul, menggunakan model DESC untuk meredakan situasi dan mengendalikan aduan selaras dengan piawaian Perhubungan Industri.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Topik yang Diliputi:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pendekatan kolaboratif untuk penyelesaian dan mengenal pasti apabila resolusi tidak rasmi tidak mencukupi<\/li>\n\n\n\n<li>Bila hendak meningkatkan isu kepada proses aduan HR\/rasmi dan kepentingan komunikasi dan penyiasatan yang didokumenkan<\/li>\n\n\n\n<li>Model DESC dan de-eskalasi konflik<\/li>\n\n\n\n<li>Memberi maklum balas dan cara mendokumentasikan maklum balas atau amaran dengan betul (untuk mengelakkan cabaran undang-undang masa hadapan)<\/li>\n\n\n\n<li>Mengendalikan aduan dan mempertahankan keputusan selaras dengan piawaian Perhubungan Perusahaan<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Aktiviti:<\/strong><\/p>\n\n<ul style=\"background-color:#f6f6f7\" class=\"wp-block-list has-background\">\n<li>Penyelesaian konflik, peningkatan dan dokumentasi sejajar dengan piawaian HR \u00b7 Kuliah<\/li>\n\n\n\n<li>Model DESC dan dokumentasi maklum balas yang betul melalui senario \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan untuk menggunakan kemahiran resolusi, peningkatan dan dokumentasi \u00b7 Aktiviti Kumpulan<\/li>\n<\/ul>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 id=\"h-module-4-mediation-and-compliant-communication-in-conflict-resolution\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Modul 4 \u00b7 Pengantaraan dan Komunikasi Patuh Dalam Penyelesaian Konflik<\/h4>\n\n<p class=\"wp-block-paragraph\">Dalam modul ini, peserta akan belajar memilih antara penyelesaian pertikaian tidak formal dan formal, memahami peranan HR, pengurus dan penasihat undang-undang, menguruskan rungutan, memupuk komunikasi yang menghormati untuk mengelakkan tingkah laku toksik dan menegakkan pematuhan melalui dasar HR yang jelas dan perlindungan pemberi maklumat.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Topik yang Diliputi:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Fahami perbezaan antara penyelesaian pertikaian tidak rasmi dan formal, termasuk apabila masing-masing sesuai<\/li>\n\n\n\n<li>Jelaskan peranan HR, pengurus dan penasihat undang-undang dalam penyelesaian konflik dan pematuhan<\/li>\n\n\n\n<li>Membezakan antara pengendalian rungutan dalaman dan proses siasatan dalaman rasmi<\/li>\n\n\n\n<li>Menggalakkan komunikasi hormat sebagai sebahagian daripada nilai teras organisasi untuk mencegah tingkah laku toksik<\/li>\n\n\n\n<li>Pastikan pematuhan melalui dasar HR yang jelas, perlindungan pemberi maklumat dan saluran pelaporan berstruktur<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Aktiviti:<\/strong><\/p>\n\n<ul style=\"background-color:#f6f6f7\" class=\"wp-block-list has-background\">\n<li>Merangkumi kaedah penyelesaian, peranan pihak berkepentingan, dan dasar pematuhan.\u00b7 Kuliah<\/li>\n\n\n\n<li>Mengamalkan pengendalian rungutan dan aplikasi dasar melalui kajian kes \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan penyelesaian konflik dengan peningkatan dan strategi komunikasi \u00b7 Aktiviti Kumpulan<\/li>\n<\/ul>\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-normal-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"#enquiry\">permintaan maklumat<\/a><\/div>\n<\/div>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h2 id=\"h-conflict-resolution-and-communication-skills-public-training-dates\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Penyelesaian Konflik dan Kemahiran Komunikasi Tarikh Latihan Awam<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Tarikh: 30 September hingga 1 Oktober 2026<\/li>\n\n\n\n<li>Tempat: <a href=\"https:\/\/goo.gl\/maps\/nXf8Pf2YkGS2Zm4w7\">Pejabat Kognifi,<\/a> <a href=\"https:\/\/goo.gl\/maps\/nXf8Pf2YkGS2Zm4w7\">Phileo Damansara 1, Selangor<\/a><\/li>\n\n\n\n<li>Masa: 9:00 pagi hingga 5:00 petang<\/li>\n<\/ul>\n\n<h2 id=\"h-conflict-resolution-and-communication-skills-public-training-prices\" class=\"wp-block-heading has-text-color\" style=\"color:#007bff\">Penyelesaian Konflik dan Kemahiran Komunikasi Harga Latihan Awam<\/h2>\n\n<p class=\"wp-block-paragraph\">Kelas latihan ini boleh dituntut sepenuhnya daripada HRDCorp (HRDF)<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Harga Individu: MYR 3,500 seorang<\/li>\n\n\n\n<li>Harga Kumpulan: Untuk dibincangkan berdasarkan pax<\/li>\n<\/ul>\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Hubungi atau WhatsApp +<a href=\"tel:+601163533599\">6011-6353 3599<\/a> (9 pagi hingga 5 petang, Isnin-Jumaat)  <\/p>\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:22% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/\/HRD-Corp-Claimable.png?resize=150%2C150&#038;ssl=1\" alt=\"HRD Corp Boleh Dituntut\" class=\"wp-image-16563 size-thumbnail\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=768%2C769&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=690%2C690&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?resize=50%2C50&amp;ssl=1 50w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Claimable.png?w=1494&amp;ssl=1 1494w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">HRDF (HRDCorp) Kursus Latihan Tuntutan<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Latihan kursus ini merupakan Kursus HRDCorp yang boleh dituntut  <\/li>\n\n\n\n<li>Boleh tuntut bayaran balik HRDF daripada levi majikan yang dibayar kepada HRDF<\/li>\n\n\n\n<li>Kursus latihan ini merupakan program berdaftar yang diluluskan dengan HRDCorp<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\" style=\"grid-template-columns:22% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/\/HRD-Corp-Registered-TP-Logo.png?resize=150%2C150&#038;ssl=1\" alt=\"HRD-Corp-Registered-TP-Logo\" class=\"wp-image-16561 size-thumbnail\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=768%2C769&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=690%2C690&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?resize=50%2C50&amp;ssl=1 50w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/HRD-Corp-Registered-TP-Logo.png?w=1494&amp;ssl=1 1494w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">HRDF (HRDCorp) Penyedia Latihan Berdaftar<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Penganjur bengkel ini, <a href=\"https:\/\/www.kognifi.my\/ms\/tentang-kognifi\/\">Kognifi Sdn Bhd<\/a>, adalah penyedia latihan berdaftar HRDCorp<\/li>\n\n\n\n<li>Kursus latihan ini merupakan program berdaftar yang diluluskan oleh Kognifi Sdn Bhd dengan <a href=\"https:\/\/hrdcorp.gov.my\/\" target=\"_blank\" rel=\"noreferrer noopener\">HRDCorp<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<h2 id=\"h-contact-kognifi-for-more-details\" class=\"wp-block-heading\">Hubungi Kognifi Untuk Maklumat Lanjut<\/h2>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:16% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=1024%2C1024&#038;ssl=1\" alt=\"Kognifi Logo\" class=\"wp-image-32213 size-medium\" srcset=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=768%2C768&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=500%2C500&amp;ssl=1 500w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=600%2C600&amp;ssl=1 600w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=690%2C690&amp;ssl=1 690w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=180%2C180&amp;ssl=1 180w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?resize=50%2C50&amp;ssl=1 50w, https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/Kognifi.Logo_.Round_.Fit_.Color_.Vector-5%403x.png?w=1536&amp;ssl=1 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Klik butang di bawah untuk menghubungi Perkhidmatan Pelanggan Kognifi (<a href=\"tel:+60109143599\" data-type=\"tel\" data-id=\"tel:+601163533599\">+6010-914 3599<\/a>) pada hari bekerja (Isnin-Jumaat, 9 pagi hingga 5 petang) untuk pertanyaan anda mengenai kelas kursus latihan.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-send-a-message\">\n<div class=\"wp-block-jetpack-whatsapp-button aligncenter is-color-dark\"><a class=\"whatsapp-block__button\" href=\"https:\/\/api.whatsapp.com\/send?phone=60109143599&#038;text=Hi%2C%20I%20have%20questions%20on%20Kognifi%20training%20course.%20%20My%20name%20is%3A%20%20\" style=\"background-color:#25D366;color:#fff\" target=\"_blank\" rel=\"noopener noreferrer\">Sembang di WhatsApp<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"wp-block-paragraph\">Atau hantar borang tempahan di bawah:<\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_19' style='display:none'>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Training Class Booking<\/h2>\n                            <p class='gform_description'>Send in this form to book your place in this class.  And get our quotation to process payment or get your company&#8217;s HRD Corp grant approval.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_19'  action='\/ms\/wp-json\/wp\/v2\/pages\/29516' data-formid='19' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"183\" \/>\n\t\t\t\t\t\t<script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\n\t\t\t\t\t<\/div><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfL9vYUAAAAAIhIZGNxkRqvzXhPsdmPC-Fqy6Zf' data-tabindex='0'><input id=\"input_e828e2aa5b5386a11afe61d387977d59\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e828e2aa5b5386a11afe61d387977d59\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_19' class='gform_fields top_label form_sublabel_above description_above validation_below'><div id=\"field_19_31\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_31'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='gfield_description' id='gfield_description_19_31'>This field is for validation purposes and should be left unchanged.<\/div><div class='ginput_container'><input name='input_31' id='input_19_31' type='text' value='' autocomplete='new-password'\/><\/div><\/div><div id=\"field_19_2\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><a id=\"enquiry\"><\/a><\/div><div id=\"field_19_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_22'><span class='gform-field-label__text'>Training Class<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_19_22' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_19_27\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_27'><span class='gform-field-label__text'>Training Date<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_27' id='input_19_27' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_19_25\" class=\"gfield gfield--type-number gfield--input-type-number gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_25'><span class='gform-field-label__text'>Number of Participants<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_25' id='input_19_25' type='number' step='any' min='1' max='20' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_instruction_19_25\" \/><div class='gfield_description instruction ' id='gfield_instruction_19_25'>Please enter a number from <strong>1<\/strong> to <strong>20<\/strong>.<\/div><\/div><\/div><fieldset id=\"field_19_26\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Payment Terms on Quotation<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_19_26'>Select payment method you will use to pay for this training class.<\/div><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_19_26'>\n\t\t\t<div class='gchoice gchoice_19_26_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_26' type='radio' value='Employer HRD Corp (HRDF) Grant'  id='choice_19_26_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_19_26\"   \/>\n\t\t\t\t\t<label for='choice_19_26_0' id='label_19_26_0' class='gform-field-label gform-field-label--type-inline'>Employer HRD Corp (HRDF) Grant<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_26_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_26' type='radio' value='Card or Bank Transfer'  id='choice_19_26_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_26_1' id='label_19_26_1' class='gform-field-label gform-field-label--type-inline'>Card or Bank Transfer<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_19_9\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_9'><span class='gform-field-label__text'>Your Company Name:<\/span><\/label><div class='ginput_container ginput_container_text' data-text-counter-max='35' data-text-counter-template='{current} of {max} max characters'><input name='input_9' id='input_19_9' type='text' value='' class='medium' maxlength='35'     aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_19_3\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Your Name:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix no_first_name no_middle_name has_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_19_3'>\n                            \n                            \n                            \n                            <span id='input_19_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_19_3_6' class='gform-field-label gform-field-label--type-sub '>Full Name<\/label>\n                                                            <input type='text' name='input_3.6' id='input_19_3_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_19_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_21'><span class='gform-field-label__text'>Your Job Title:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text' data-text-counter-max='35' data-text-counter-template='{current} of {max} max characters'><input name='input_21' id='input_19_21' type='text' value='' class='medium' maxlength='35'    aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_19_28\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Department<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_19_28'>\n\t\t\t<div class='gchoice gchoice_19_28_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='HR'  id='choice_19_28_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_0' id='label_19_28_0' class='gform-field-label gform-field-label--type-inline'>HR<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Sales'  id='choice_19_28_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_1' id='label_19_28_1' class='gform-field-label gform-field-label--type-inline'>Sales<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Marketing'  id='choice_19_28_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_2' id='label_19_28_2' class='gform-field-label gform-field-label--type-inline'>Marketing<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Procurement'  id='choice_19_28_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_3' id='label_19_28_3' class='gform-field-label gform-field-label--type-inline'>Procurement<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Operations'  id='choice_19_28_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_4' id='label_19_28_4' class='gform-field-label gform-field-label--type-inline'>Operations<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_5'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Finance'  id='choice_19_28_5' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_5' id='label_19_28_5' class='gform-field-label gform-field-label--type-inline'>Finance<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_6'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Corporate Planning'  id='choice_19_28_6' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_6' id='label_19_28_6' class='gform-field-label gform-field-label--type-inline'>Corporate Planning<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_7'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Business Development'  id='choice_19_28_7' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_7' id='label_19_28_7' class='gform-field-label gform-field-label--type-inline'>Business Development<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_8'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='Solutioning \/ Development \/ Engineering'  id='choice_19_28_8' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_8' id='label_19_28_8' class='gform-field-label gform-field-label--type-inline'>Solutioning \/ Development \/ Engineering<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_19_28_9'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_28' type='radio' value='gf_other_choice'  id='choice_19_28_9' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_19_28_9' id='label_19_28_9' class='gform-field-label gform-field-label--type-inline'>Other<\/label><br \/><input id='input_19_28_other' class='gchoice_other_control' name='input_28_other' type='text' value='Other' aria-label='Other Choice, please specify'  disabled='disabled' \/>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_19_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_5'><span class='gform-field-label__text'>Your Email ID:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_19_5' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_19_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_4'><span class='gform-field-label__text'>Your Phone Number:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_19_4' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_19_29\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_19_29'><span class='gform-field-label__text'>Best Time to Call to Clarify Your Enquiry<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_29' id='input_19_29' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_19_30\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Privacy<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_30.1' id='input_19_30_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_19_30_1' ><span class='gform-field-label__text'>I agree to Kognifi contacting me about this enquiry as described in the <a href=\"https:\/\/www.kognifi.my\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/span><\/label><input type='hidden' name='input_30.2' value='I agree to Kognifi contacting me about this enquiry as described in the &lt;a href=&quot;https:\/\/www.kognifi.my\/privacy-policy\/&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;&gt;Privacy Policy&lt;\/a&gt;' class='gform_hidden' \/><input type='hidden' name='input_30.3' value='2' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_19' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Send<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_19' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_19' id='gform_theme_19' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_19' id='gform_style_settings_19' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_19' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='19' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='MYR' value='EEAOku3Z5BOwIaWFSav8k80ZPadjK8o5eMxMkosU+RADx9i3HIqRU+24T\/jYVH1tWctxOQhXbql4mXB3vfRvUfW7Mih6Aiu0inIvYIgqQF0UCTM=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_19' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_19' id='gform_target_page_number_19' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_19' id='gform_source_page_number_19' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>","protected":false},"excerpt":{"rendered":"<p>Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Akan Datang: Penyelesaian Konflik dan Kemahiran Komunikasi ini ialah bengkel bimbingan selama dua hari: Atau hantar borang pertanyaan. Kami akan bertindak balas dalam masa 24 jam pada hari bekerja. Hari Berbaki untuk Tarikh Bengkel Jadual Latihan Penyelesaian Konflik dan Kemahiran Komunikasi Bengkel Penyelesaian Konflik dan Kemahiran Komunikasi Hari 1 [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":29421,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-29516","page","type-page","status-publish","has-post-thumbnail","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam | Kognifi<\/title>\n<meta name=\"description\" content=\"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam\" \/>\n<meta property=\"og:description\" content=\"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/\" \/>\n<meta property=\"og:site_name\" content=\"Kognifi\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T06:48:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1100\" \/>\n\t<meta property=\"og:image:height\" content=\"586\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/\",\"url\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/\",\"name\":\"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam | Kognifi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.kognifi.my\\\/wp-content\\\/uploads\\\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1\",\"datePublished\":\"2025-07-15T07:37:23+00:00\",\"dateModified\":\"2026-08-25T06:48:07+00:00\",\"description\":\"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/www.kognifi.my\\\/wp-content\\\/uploads\\\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.kognifi.my\\\/wp-content\\\/uploads\\\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1\",\"width\":1100,\"height\":586,\"caption\":\"Penyelesaian Konflik dan Latihan Kemahiran Komunikasi - Kognifi\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Laman Utama\",\"item\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#website\",\"url\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/\",\"name\":\"Kognifi\",\"description\":\"HRDF Training Provider and Digital Marketing Agency Malaysia\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#organization\",\"name\":\"Kognifi Sdn Bhd\",\"url\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.kognifi.my\\\/wp-content\\\/uploads\\\/Kognifi-Icon-512x489.png\",\"contentUrl\":\"https:\\\/\\\/www.kognifi.my\\\/wp-content\\\/uploads\\\/Kognifi-Icon-512x489.png\",\"width\":512,\"height\":489,\"caption\":\"Kognifi Sdn Bhd\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kognifi.my\\\/ms\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam | Kognifi","description":"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/","og_locale":"ms_MY","og_type":"article","og_title":"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam","og_description":"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.","og_url":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/","og_site_name":"Kognifi","article_modified_time":"2026-08-25T06:48:07+00:00","og_image":[{"width":1100,"height":586,"url":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/","url":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/","name":"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam | Kognifi","isPartOf":{"@id":"https:\/\/www.kognifi.my\/ms\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/#primaryimage"},"image":{"@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1","datePublished":"2025-07-15T07:37:23+00:00","dateModified":"2026-08-25T06:48:07+00:00","description":"Dalam latihan kemahiran penyelesaian konflik dan komunikasi ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.","breadcrumb":{"@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/"]}]},{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/#primaryimage","url":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?fit=1100%2C586&ssl=1","width":1100,"height":586,"caption":"Penyelesaian Konflik dan Latihan Kemahiran Komunikasi - Kognifi"},{"@type":"BreadcrumbList","@id":"https:\/\/www.kognifi.my\/ms\/penyelesaian-konflik-dan-kemahiran-komunikasi-kelas-latihan-awam\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Laman Utama","item":"https:\/\/www.kognifi.my\/ms\/"},{"@type":"ListItem","position":2,"name":"Penyelesaian Konflik dan Kemahiran Komunikasi Kelas Latihan Awam"}]},{"@type":"WebSite","@id":"https:\/\/www.kognifi.my\/ms\/#website","url":"https:\/\/www.kognifi.my\/ms\/","name":"Kognifi","description":"HRDF Training Provider and Digital Marketing Agency Malaysia","publisher":{"@id":"https:\/\/www.kognifi.my\/ms\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kognifi.my\/ms\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/www.kognifi.my\/ms\/#organization","name":"Kognifi Sdn Bhd","url":"https:\/\/www.kognifi.my\/ms\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/www.kognifi.my\/ms\/#\/schema\/logo\/image\/","url":"https:\/\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Icon-512x489.png","contentUrl":"https:\/\/www.kognifi.my\/wp-content\/uploads\/Kognifi-Icon-512x489.png","width":512,"height":489,"caption":"Kognifi Sdn Bhd"},"image":{"@id":"https:\/\/www.kognifi.my\/ms\/#\/schema\/logo\/image\/"}}]}},"featured_image_src":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?resize=600%2C400&ssl=1","featured_image_src_square":"https:\/\/i0.wp.com\/www.kognifi.my\/wp-content\/uploads\/BL-CRC.Conflict-Resolution-and-Communication-Skills-Training-Kognifi.jpg?resize=600%2C586&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/P8klIl-7G4","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/pages\/29516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/comments?post=29516"}],"version-history":[{"count":13,"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/pages\/29516\/revisions"}],"predecessor-version":[{"id":32607,"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/pages\/29516\/revisions\/32607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/media\/29421"}],"wp:attachment":[{"href":"https:\/\/www.kognifi.my\/ms\/wp-json\/wp\/v2\/media?parent=29516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}