{"id":29532,"date":"2025-07-15T15:37:56","date_gmt":"2025-07-15T07:37:56","guid":{"rendered":"https:\/\/www.kognifi.my\/events\/kelas-latihan-kemahiran-penyelesaian-konflik-dan-komunikasi\/"},"modified":"2026-04-27T16:39:14","modified_gmt":"2026-04-27T08:39:14","slug":"kelas-latihan-kemahiran-penyelesaian-konflik-dan-komunikasi","status":"publish","type":"mec-events","link":"https:\/\/www.kognifi.my\/ms\/events\/kelas-latihan-kemahiran-penyelesaian-konflik-dan-komunikasi\/","title":{"rendered":"Kelas Latihan Kemahiran Penyelesaian Konflik dan Komunikasi"},"content":{"rendered":"\n<p>Dalam kursus ini, peserta akan belajar bagaimana memahami hak, salah laku dan rungutan pekerja.<\/p>\n\n<p>Ini adalah <a href=\"https:\/\/www.kognifi.my\/ms\/kognifi\/kwpsm-penyedia-latihan-yang-dituntut-untuk-syarikat-korporat-dan-perniagaan-2\/\">kursus yang boleh dituntut oleh HRD Corp<\/a>. Kursus latihan ini adalah sebahagian daripada <a href=\"https:\/\/www.kognifi.my\/ms\/?page_id=22480\">kursus latihan pengurusan orang yang<\/a> ditawarkan oleh Kognifi.<\/p>\n\n<p>Peserta akan mempelajari penyelesaian konflik praktikal, peningkatan, dokumentasi, de-eskalasi menggunakan model DESC dan pengendalian aduan yang sejajar dengan piawaian Perhubungan Industri.<\/p>\n\n<p>Peserta akan belajar untuk menavigasi pilihan penyelesaian pertikaian, memahami peranan utama, menguruskan rungutan, menggalakkan komunikasi yang menghormati dan memastikan pematuhan melalui dasar dan perlindungan HR.<\/p>\n\n<p>Hubungi atau WhatsApp kami di: <a href=\"tel:601163533599\">6011-6353 3599<\/a> untuk tempahan dan sebut harga<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-conflict-resolution-and-communication-skills-training-course-objectives\">Penyelesaian Konflik dan Objektif Kursus Latihan Kemahiran Komunikasi<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Cara menggunakan kemahiran komunikasi di tempat kerja yang mengurangkan risiko undang-undang<\/li>\n\n\n\n<li>Bagaimana untuk mengenali bila konflik perlu meningkat secara rasmi<\/li>\n\n\n\n<li>Bagaimana untuk memahami rangka kerja undang-undang mengenai hak, salah laku dan rungutan pekerja<\/li>\n\n\n\n<li>Cara mengendalikan penyelesaian konflik dan dokumentasi dengan mematuhi undang-undang buruh Malaysia<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-conflict-resolution-and-communication-skills-training-course-outcomes\">Penyelesaian Konflik dan Hasil Kursus Latihan Kemahiran Komunikasi<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Mampu menerapkan kemahiran komunikasi di tempat kerja yang mengurangkan risiko undang-undang<\/li>\n\n\n\n<li>Dapat mengenali bila konflik perlu dipertingkatkan secara rasmi<\/li>\n\n\n\n<li>Mampu memahami rangka kerja undang-undang mengenai hak, salah laku dan rungutan pekerja<\/li>\n\n\n\n<li>Mampu mengendalikan penyelesaian konflik dan dokumentasi dengan mematuhi undang-undang buruh Malaysia<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Penyelesaian Konflik dan Kandungan Kursus Latihan Kemahiran Komunikasi<\/h2>\n\n<p>Melalui kuliah dan aktiviti kumpulan, peserta akan belajar menguruskan konflik dengan kawalan emosi, menggunakan komunikasi tegas dan menegakkan interaksi tempat kerja yang menghormati dan mematuhi undang-undang.<\/p>\n\n<h3 class=\"wp-block-heading\">Modul 1 \u00b7 Memahami Konflik Tempat Kerja dan Prinsip Komunikasi Berkesan<\/h3>\n\n<p>Dalam kursus ini, peserta akan belajar bagaimana untuk mengenal pasti jenis konflik di tempat kerja, memahami risiko undang-undang di bawah undang-undang buruh Malaysia, mengesan kerosakan komunikasi, menguruskan pengaruh berat sebelah dan andaian dan berkomunikasi secara bertanggungjawab dengan menggunakan bahasa yang sesuai dalam persekitaran profesional.<\/p>\n\n<p>Topik yang Diliputi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Jenis konflik di tempat kerja: individu, pasukan, organisasi.<\/li>\n\n\n\n<li>Implikasi undang-undang dan gambaran keseluruhan Undang-undang Pekerjaan Malaysia, termasuk pemecatan salah dan konstruktif<\/li>\n\n\n\n<li>Kerosakan komunikasi lisan dan bukan lisan<\/li>\n\n\n\n<li>Persepsi, berat sebelah, andaian, dan kemahiran mendengar aktif<\/li>\n\n\n\n<li>Kewajipan penjagaan dan mengelakkan bahasa diskriminasi, mengganggu atau memfitnah dalam komunikasi<\/li>\n<\/ul>\n\n<p>Aktiviti:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Pelajari konsep utama konflik dan komunikasi di tempat kerja \u00b7 Kuliah<\/li>\n\n\n\n<li>Amalkan kemahiran komunikasi untuk menguruskan konflik dengan berkesan \u00b7 Bengkel<\/li>\n\n\n\n<li>Gunakan strategi untuk menyelesaikan konflik melalui main peranan berasaskan senario \u00b7 Aktiviti Kumpulan<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Modul 2 \u00b7 Menguruskan Konflik dengan Kecerdasan Emosi dan Gaya Komunikasi yang Berkesan<\/h3>\n\n<p>Peserta akan belajar menguruskan emosi, mengendalikan konflik di tempat kerja secara profesional, membezakan antara komunikasi yang tegas dan agresif dan menggunakan strategi yang kukuh dari segi undang-undang untuk mencegah gangguan dan mengekalkan dialog yang menghormati.<\/p>\n\n<p>Topik yang Diliputi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Menguruskan emosi dan mengenali pencetus emosi peribadi di tempat kerja<\/li>\n\n\n\n<li>Mengenal pasti dan menangani gangguan emosi dan buli, mengenai undang-undang kes dan amalan terbaik<\/li>\n\n\n\n<li>Mengendalikan situasi yang penuh emosi sambil mengekalkan pematuhan terhadap dasar tempat kerja<\/li>\n\n\n\n<li>Memahami gaya komunikasi dan kesan undang-undang tingkah laku tegas berbanding agresif<\/li>\n\n\n\n<li>Menggunakan teknik ketegasan dan merangka semula bahasa agresif untuk mengurangkan konflik dan risiko undang-undang<\/li>\n<\/ul>\n\n<p>Aktiviti:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Ketahui tentang kecerdasan emosi dan aspek undang-undang komunikasi \u00b7 Kuliah<\/li>\n\n\n\n<li>Amalkan menguruskan emosi dan menggunakan komunikasi asertif \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan tindak balas asertif kepada senario konflik di tempat kerja \u00b7 Aktiviti Kumpulan<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Modul 3 \u00b7 Menyelesaikan Konflik Melalui Strategi Praktikal dan Alat Komunikasi<\/h3>\n\n<p>Peserta akan belajar bagaimana untuk menyelesaikan konflik di tempat kerja secara kolaboratif, bila untuk meningkatkan isu secara rasmi, bagaimana untuk mendokumentasikan komunikasi dan maklum balas dengan betul, menggunakan model DESC untuk meredakan situasi dan mengendalikan aduan selaras dengan piawaian Perhubungan Industri.<\/p>\n\n<p>Topik yang Diliputi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pendekatan kolaboratif untuk penyelesaian dan mengenal pasti apabila resolusi tidak rasmi tidak mencukupi<\/li>\n\n\n\n<li>Bila hendak meningkatkan isu kepada proses aduan HR\/rasmi dan kepentingan komunikasi dan penyiasatan yang didokumenkan<\/li>\n\n\n\n<li>Model DESC dan de-eskalasi konflik<\/li>\n\n\n\n<li>Memberi maklum balas dan cara mendokumentasikan maklum balas atau amaran dengan betul (untuk mengelakkan cabaran undang-undang masa hadapan)<\/li>\n\n\n\n<li>Mengendalikan aduan dan mempertahankan keputusan selaras dengan piawaian Perhubungan Perusahaan<\/li>\n<\/ul>\n\n<p>Aktiviti:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Penyelesaian konflik, peningkatan dan dokumentasi sejajar dengan piawaian HR \u00b7 Kuliah<\/li>\n\n\n\n<li>Model DESC dan dokumentasi maklum balas yang betul melalui senario \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan untuk menggunakan kemahiran resolusi, peningkatan dan dokumentasi \u00b7 Aktiviti Kumpulan<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Modul 4 \u00b7 Pengantaraan dan Komunikasi Patuh Dalam Penyelesaian Konflik<\/h3>\n\n<p>Dalam modul ini, peserta akan belajar memilih antara penyelesaian pertikaian tidak formal dan formal, memahami peranan HR, pengurus dan penasihat undang-undang, menguruskan rungutan, memupuk komunikasi yang menghormati untuk mengelakkan tingkah laku toksik dan menegakkan pematuhan melalui dasar HR yang jelas dan perlindungan pemberi maklumat.<\/p>\n\n<p>Topik yang Diliputi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Fahami perbezaan antara penyelesaian pertikaian tidak rasmi dan formal, termasuk apabila masing-masing sesuai<\/li>\n\n\n\n<li>Jelaskan peranan HR, pengurus dan penasihat undang-undang dalam penyelesaian konflik dan pematuhan<\/li>\n\n\n\n<li>Membezakan antara pengendalian rungutan dalaman dan proses siasatan dalaman rasmi<\/li>\n\n\n\n<li>Menggalakkan komunikasi hormat sebagai sebahagian daripada nilai teras organisasi untuk mencegah tingkah laku toksik<\/li>\n\n\n\n<li>Pastikan pematuhan melalui dasar HR yang jelas, perlindungan pemberi maklumat dan saluran pelaporan berstruktur<\/li>\n<\/ul>\n\n<p>Aktiviti:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Merangkumi kaedah penyelesaian, peranan pihak berkepentingan, dan dasar pematuhan.\u00b7 Kuliah<\/li>\n\n\n\n<li>Mengamalkan pengendalian rungutan dan aplikasi dasar melalui kajian kes \u00b7 Bengkel<\/li>\n\n\n\n<li>Main peranan penyelesaian konflik dengan peningkatan dan strategi komunikasi \u00b7 Aktiviti Kumpulan<\/li>\n<\/ol>\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.kognifi.my\/ms\/produk\/kursus-latihan-penyelesaian-konflik-dan-kemahiran-komunikasi\/\">Kandungan Kursus<\/a><\/div>\n<\/div>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<script>\nvar 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And get our quotation to process payment or get your company&#8217;s HRD Corp grant approval.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_19'  action='\/ms\/wp-json\/wp\/v2\/mec-events\/29532' data-formid='19' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"178\" \/>\n\t\t\t\t\t\t<script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\n\t\t\t\t\t<\/div><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LfL9vYUAAAAAIhIZGNxkRqvzXhPsdmPC-Fqy6Zf' data-tabindex='0'><input id=\"input_f622ab7ff5d74db2886033d3eb15c292\" class=\"gfield_recaptcha_response\" type=\"hidden\" 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